Blackboard Support

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Blackboard Frequently Asked Questions (FAQ)

Schedule of Classes

Request a course

Tutorials for Instructors and Course Designers

Information for Students

• Problem with Submit Button in IE8
• Student Portal Orientation 2006 [PDF]
• Student Organization Management Tips [Word]
• Student Orientation Presentation [PPT]
• Submitting Assignments Video Tutorial (with sound)
• Submitting Assignments Video Tutorial (no sound)
• Wiki Tool Video Introduction (with sound)
• Wiki Tool Video Introduction (no sound)
• Wiki Tool Users Guide

Request a Course

To request a new course for UR/URMC employee or resident training and education, see the steps below. Otherwise, please send an email to Blackboard Support with your division and department, course name, purpose of the course, how many users you expect to be enrolled in the course and the name of the instructor(s).

Request a New Employee Training/Education Course

• Review the Process for Adding a New Employee Education Course.
• Save and fill out the New Course Initiation Form. Fill it out electronically using MS Word. Email the completed form to blackboard@urmc.rochester.edu.
• Watch the Introduction to Blackboard for Employee Training Video (Flash) 10 min.
• Join the Blackboard UR/URMC Employee Education Course Designers Organization.
• Here are sample instructions on how to self-enroll into a Blackboard course that may be adapted for your course.

Multimedia Digital Learning Repositories

• Merlot (Multimedia Educational Resource for Learning and Online Teaching)
• HEAL (Health Education Assets Library)

Batch file templates (.xls)

These batch tools are useful for groups that want to add multiple new users and enroll them in courses. In the Create User template only the red fields are required. And the password defaults to the username if no text is added to the password field. These files must be sent to Blackboard Support for processing.

• Create Courses
• Create Users
• Enroll Users