Contact Us Getting the answers you need about the many resources available from the University of Rochester Medical Center is just a phone call away. Our courteous and knowledgeable agents have extensive backgrounds in customer service and healthcare. They're available Monday through Friday, 8:00 a.m. to 5:00 p.m. EST/EDT, excluding major holidays. Calls at other times are answered with a voice-mail system so you can leave your name and phone number for a prompt call-back the next business day. Or, you can request a call-back or make an appointment online. Call us at (585) 275-8762 or toll-free at 1-888-661-6162. Your privacy is our priority. Any personal information you provide, such as your name, e-mail address and phone number will not be disclosed, sold, or otherwise transferred to unaffiliated third parties without your prior consent. If you are experiencing a medical emergency, please call 911 immediately.