Ease of Access Geographic location is the major issue for most people. In addition, to proximity of the care center, check out the following: How long do patients generally wait for appointments, treatment, or return phone calls? What are the normal office hours? Are there evening or weekend appointments? How are urgent care issues handled? How extensive is the hospital's referral network? What arrangements do they have with other facilities to provide services they themselves cannot? If you need translation services ask if interpreters are available for both routine and urgent care situations.