Secretary for NDBP clinic and intake coordinator for the OPWDD crisis intervention team
Florine has worked for the University since 2000 and joined the NDBP team in 2007.
Roles and Responsibities
Florine shares responsibilities in answering Kirch telephone lines, scanning necessary patient documents into an electronic folder, schedule patient follow-up appointments, triage callers to appropriated team members as needed. Florine is also the intake co ordinator for the OPWDD crisis intervention team. When a person with a developmental disability is having a behavioral crisis and would benefit from in home behavior management they can call the crisis team and Florine reviews their information and passes it along to the psychologists on the team.
Patient Care Profile
Florine recognizes that many of our families call when they have been referred to us for services or have concerns about their child ‘s development or behaviors. She has grown to understand that many of our families who call are anxious and or afraid at what may or may not be going on with their child. Florine enjoys being able to help families get through the initial process of being nervous in making the call to Kirch by walking them through the registration/intake process and reassuring them that we as a team understand the place that they are at when they finally make that call to us. In her role, Florine has been able to ease parents minds, calm their emotions, make them laugh, and sometimes just listen to them for a moment and then tell them, it’s going to be alright.