Social Work
Frequently Asked Questions (FAQs)
- What Can my Social Worker do Once my Child Has Been Admitted to the Hospital?
- Once admitted your social worker can:
- Help familiarize you and your child with the hospital and its services
- Help you and your child learn about his or her illness
- Help you get information about insurance and tap into sources for emotional and practical support
- Help maintain open lines of communication between your child and family and your child’s medical staff
- Can my Social Worker Help me Throughout the Admission Process?
- Your child's social worker can assist with:
- Transportation needs
- Information about overnight accommodations, such as:
- Spending the night in the hospital at your child's bedside or in a special area for critically ill children. Read more about the Ronald McDonald "House within the Hospital".
- Outside accommodations—the Ronald McDonald House at 333 Westmoreland Drive in Rochester and discounts from local hotels/motels.
- Suggestions for how your family can cope during your child's hospitalization.
- Who Can I Turn to for Emotional Support?
- Often when a child is hospitalized, parents can feel stressed, worried, or frightened. Your social worker is available to talk to you and your family about these feelings, one-on-one or as a group. In addition, he or she can connect you with other support services including chaplaincy, counselors, or support groups.
- How do I Find a Social Worker?
- Contact your child's nurse or unit secretary. They can connect you with a social worker specific to your needs. You can also contact the hospital Social Work Department directly at (585) 275-2851 or stop in and speak to the secretary in Room 1-4550.
Contact Us
Social Work
Golisano Children's Hospital
601 Elmwood Avenue
Box 650
Rochester, NY 14620
Phone: (585) 275-2851
Our Values
We believe that all patients should be treated with compassion and dignity. The uniqueness of each patient is recognized and respected.
We deliver services with a spirit of caring and a continuous need for excellence.
Our staff continually develops professional expertise, while engaging in ongoing quality improvement.
We create mutually respectful relationships with our colleagues throughout the Hospital and community in support of our commitment to outstanding service.
