Frequently Asked Questions

If you have further questions after reading the FAQs, contact Michelle Zanche (585) 275-7279.

Basic Information

What is DNA sequencing?
DNA Sequencing is a process, usually involving electrophoresis, that reveals the order of the four nucleotides in a fragment of DNA (deoxyribonucleic acid). This is done by labelling each nucleotide (A, C, G, or T) with either a radioactive or fluorescent marker which identifies it.
How is DNA sequencing done?
Chromosomes, which range in size from 50 million to 250 million bases, must first be broken into much shorter pieces (subcloning step) Each short piece is used as a template to generate a set of fragments that differ in length from each other by a single base that will be identified in a later step (template preparation and sequencing reaction steps) The fragments in a set are separated by gel electrophoresis (separation step) New fluorescent dyes allow separation of all four fragments in a single lane on the gel. The final base at the end of each fragment is identified (base-calling step). This process recreates the original sequence of As, Ts, Cs, and Gs for each short piece generated in the first step. Automated sequencers analyze the resulting electropherograms, and the output is a four-color chromatogram showing peaks that represent each of the four DNA bases. After the bases are "read," computers are used to assemble the short sequences (in blocks of about 500 bases each, called the read length) into long continuous stretches that are analyzed for errors, gene-coding regions, and other characteristics.
Who can submit samples to the UR Genomics Research Center (URGRC)?
The URGRC handles clinical and research samples, from the university community, other educational, as well as outside industry.
Why use automated sequencing?
Automated sequencing has the following benefits:
  • It is far less error-prone than manual sequencing.
  • It is almost always cheaper than manual sequencing.
  • It produces more data than manual gels.
  • It can process more samples in a short period than you could possibly do manually.
How do I sign up?
First, you need to create an account on the server ( The first time you connect to our server, you will need to enter some basic information. For example, who is your PI (department, phone, email and address); who are you (name, address, email); and what account(s) will sequencing be billed to. Once your account is created, you are ready to submit your samples.
Does the URGRC perform Genotyping as well?
Please see the information on our genetic analysis pages.
What types of templates can be processed?
Plasmid and PCR Products.
What will it cost? Can I get bulk discounts for large-scale projects?
Please see our information on our service pricing page.
What will I get for my money?
Our sequencers typically give ~800 BP read lengths for good DNA samples. We will repeat any samples that fail due to problems in our own procedures or instruments, but we do not accept responsibility for poor results arising from improperly prepared templates or primers,or from improperly designed experiments.
We haven't used the URGRC DNA Sequencing resource in a long time. What do we do?
What you need to do is bring our records up to date to start sequencing again. Undoubtedly some of your personnel and account records are out of date, plus there have been some changes in the URGRC DNA Sequencing resource operations that require you to do some minor upkeep. If you don't already have an account on our liMS system please log on and create a new account. If you currently have an account please make sure the information is all current.

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How to Prepare Samples for Sequencing

How to prepare DNA
Please see our recommendations for how to prepare your samples for processing in our facility.
What primers does the URGRC DNA Sequencing resource provide?
  • For a list of standard primer provided by the URGRC, please click here.
How do I design my own primers?
Our facility offers software to help you design your own primers. This software is located on our public workstation. Information on how to access this workstation remotely can be found on our general information page.
What is the correct concentration and volume for my template(s) and primer(s)?
Using the Premixed Sequencing Form on dnaLIMS to register your samples, bring us your purified templates and primer in 1.5 ml eppendorf tubes as below:
  • Plasmid:250ng of template and 12 pmoles of primer are mixed to a total volume of 12 ul in sterile distilled water.
  • PCR:10-20ng of template (for every 200 bps of PCR product) and 10 pmoles of primers are mixed to a total volume of 12 ul in sterile distilled water.

    Never put two primers in the same tube. Doing so will result in signal from both strands. This will cause sequences for both strands to be unreadable.

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Submitting Your Samples

What are my choices for submitting my samples?
We offer several options for submitting your samples. Please view our page on submitting your samples.
How do I log in my samples? (How do I get a sample number?)
The URGRC DNA Sequencing resource uses its computer systems to track all samples, prioritize their processing, and return the results to the investigators by a website. In order to process your samples, they first must be registered in our system. You can do this by logging into the system and entering your samples names. Please keep the naming of your samples simple and be sure that your tubes are labeled appropriately.
How do I label my samples?
Our staff handles hundreds of samples a day. To ensure accuracy we ask that you please be sure that all of your samples are clearly organized and labeled.
Where do I drop off my samples for the URGRC DNA Sequencing resource?
Please drop off your samples in the appropriate refrigerator that is located in the Medical Center ground floor room G-7814 (near Photography ). Make sure all your samples are labeled clearly and have a copy of your sample submission sheet from our system.
How do I check the status of my samples?
When your samples have been processed you will receive an e-mail confirmation asking you to login to dnaLIMS.
I made a mistake in entering my samples. What do I do?
Log in to dnaLIMS. Click on View or Delete a Sequencing Request. Click on your order number and delete the request or sample number you wish to remove.

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After You've Submitted Samples

How long will it take?
Dried down samples submitted before noon will take 24-48 hours. All other samples submitted before noon will take approximately 24-48 hours unless repeats are needed.
How do I check the status of my submitted samples?
You can Log on to dnaLIMS at any time to view the status. If your results have not been posted after 72 hours, please contact the URGRC DNA Sequencing resource at (585) 275-7250
How will I get my results back?
Your results will be posted to our site when they are complete. You will be notified via email when they are ready.
How do I contact the URGRC DNA Sequencing resource personnel?
Please contact the core staff either by email or by phone at (585) 275-7250.

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About Your Results

How do I download my chromatogram file?
Once your sequencing is complete and you have received an email notification from the URGRC DNA Sequencing resource, please go to the following site and log in: Once you have logged in, click the Retrieve Sequencing Result button, select the desired order number, and click the Submit button. If you only care to view the text file, it will open up in Notepad from the site. If you would like to view the chromatogram version of your sequencing files, you must first download them using the Chromate button at the top of the page.
How do I open my chromatogram file?
Please see our downloading and viewing your data page.
What do I do in case of problems?
If you have questions or concerns about your sequencing, please contact the Core lab staff.
What are the most common reasons for a sequencing reaction to fail?
In short, the common reasons are poor template and/or poor primer design. Please see our troubleshooting page.

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Billing of our Services

How will these services be billed?
The services or products are billed through our point of sale computer by using your 10 digit university account number. An invoice is mailed to you via intramural mail. Please be sure that the person in your area doing your bookkeeping gets the invoice.
How can the Departmental Financial Contacts resolve accounts?
Any questions related to the purchase of products or services with our lab should be directed to Michelle Zanche, (585) 275-7279.

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