Medical Professionals

Hospital-to-Hospital Transfer & Transport (24-Hour) Services

  • To arrange a transfer for a medical or surgical patient, call the Strong Consult and Transfer Center at the following numbers (24 hours a day, 7 days a week):

    (585) 275-4999 (local)
    (800) 499-9298 (toll-free)

  • To arrange a transfer for a psychiatric patient, call the Comprehensive Psychiatric Emergency Program (CPEP):

    (585) 275-4501

  • To arrange a transfer for a maternity patient, call the Finger Lakes Regional Perinatal Center at Strong Memorial Hospital at:

    (585) 275-2197

    More information

Strong Consult and Transfer Center

The Strong Consult and Transfer Center is a user-friendly resource for referring physicians, saving them time when they transfer medical and surgical patients to Highland Hospital or Strong Memorial Hospital and trauma patients to the Kessler Burn & Trauma Center. Transfers can be arranged from nearby hospitals and outlying regions as well as outside of the state and country.

The Center's dedicated phone line and around-the-clock staffing assures a rapid response. Specially trained nurse coordinators manage the logistics for a smooth and safe transfer as well as follow-up communication. The Transfer Center receives an average of 240 transfer requests each month—most are successfully completed on the day of the initial call.

Nurse Coordinators:

Transfer

  • Work with you to coordinate critical care transportation, including an emergency vehicle designed to transport burn, cardiac, and trauma patients

  • Register patients

  • Secure a bed in an appropriate unit

  • Facilitate nursing reports so the staff at Strong and Highland are familiar with the patient and ready to care for him or her upon arrival

  • Quickly link physicians with specialists on staff, when needed

After Admission

  • Send same-day notification of patient admission by fax to the offices of referring physicians and primary care physicians

  • Coordinate with physicians, case managers, and financial counselors

Other Center Services

In addition to expediting patient transfers, the Strong Consult and Transfer Center will assist physicians with:

  • Scheduling a physician-to-physician consultation
  • Information about University of Rochester Medical Center clinical services
  • Information about patients referred to Highland or Strong Memorial Hospitals