Patients & Visitors

Onsite Conveniences

ATM


ATMs are located:

  1. Off of the main lobby, next to the Outpatient Pharmacy; and
  2. In the Cafeteria on Level 1 of the East Wing.

Cafeteria/ Food Services

Chaplains

  • Highland Hospital recognizes spiritual care as an important part of the healing process. Chaplains at Highland Hospital are trained to provide care in a manner sensitive to the patient’s and family members’ religious traditions.

  • Hospital chaplains are available for your spiritual needs and may be contacted through your nurse or the hospital Operator.

  • Communion is available for patients per request.

  • The chaplain may also assist you in contacting clergy of your own faith. We welcome pastoral representatives for your congregation. During the admission process, you may identify your religion and place of worship. Clergy have access to this information to identify members of their own congregation if you have identified yourself as a member of that congregation. We encourage you to be in contact with your place of worship before admission if possible, so that you may participate in rites or sacraments unique to your faith.

  • Highland’s Interfaith Chapel offers a quiet atmosphere for reflection. It is located on Level 2 near the Intensive Care Unit and is open 24 hours a day.

Coffee

Gift-shop

  • The Highland Hospital Gift Shop is located off the main lobby. It is open 7 days a week and carries a wide variety of gifts, floral arrangements and items for patients and visitors.

  • The Gift Shop is operated by the Friends of Highland Hospital. All proceeds are donated to Highland Hospital. For deliveries to patient rooms please call 341-8040.

Interpreter & Hearing Impaired Services

  • Interpreter: If you are hearing impaired or do not speak English, interpreting services are available to you. Please ask your nurse to request this service.

  • Teletypewriter: For hearing impaired patients, a closed caption decoder and a teletypewriter are available upon request. This service may be arranged through your nurse.

Library

  • John R. Williams Health Sciences Library: The Williams Health Sciences Library, located on Level 2 of the South wing of the hospital, welcomes patients and their families Monday – Friday from 8:30 a.m. – 3:30 p.m.

  • In addition to a small Consumer Health Collection, the library has medical and nursing books and a current journal collection. Access to up-to-date health care information through the Internet is also available.

  • For people with visual limitations or qualifying physical disabilities, the library provides application forms for the NY State Talking Book and Braille Library. The Talking Book and Braille Library program offers tapes and cassette players or Braille books to eligible individuals at no charge.

  • The library staff is available to help research health related questions. If you have questions, please call us at 341-6761, or from inside the hospital dial extension 16761.

Parking

Pharmacy

  • An on-site Pharmacy is available for your convenience. It is located off the main lobby by the surgical waiting area, down from the purple elevator; and is now open from 9 a.m. to 5:30 p.m.

  • The Highland Hospital Outpatient pharmacy can transfer your prescription from your current pharmacy. We can do it all over the phone - simply call us at 341-0699. No prescription coverage? We will do our best to meet (or beat) the price you are paying now.

Post Box

  • A U.S. Post Office box is located off the main lobby near the Cardiology office. Mail is picked up at 3:15 p.m. Monday - Friday, and 2:30 p.m. on Saturdays.