Emergency Department

EMERGENCY? Call 9-1-1 or your local ambulance service.

Highland Hospital
1000 South Avenue
Rochester, NY 14620

The number to call for Patient Information is (585) 341-6880.

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Arriving by Car

  • Enter the hospital grounds from South Avenue and take the first right. The emergency entrance will be in front of you.
  • If you're driving yourself, park in the parking garage and enter the door next to the ambulance bay.
  • If you're driving someone else in, drop the patient off at the door next to the ambulance bay. Then park in the hospital's parking garage.

Visitors

  • All visitors must check in at the reception desk.
  • A volunteer will be on hand to assist you.
  • There's a waiting area within our emergency facilities.
  • Adult patients are permitted one visitor.
  • Pediatric patients (children) are permitted two visitors.