Emergency Department

EMERGENCY? Call 9-1-1 or your local ambulance service.

Our Facilities

Highland Hospital’s Wolk Emergency Department provides high-quality emergency medical care to Rochester and surrounding regions. The 26-bed unit, which was expanded and completely renovated in 2009, offers:

• Private patient rooms with curtains or floor-to-ceiling sliding glass doors for comfort and privacy. Patient rooms are equipped with televisions.

• Centralized nursing stations that allow for maximum visibility of patients, plus improved efficiency and traffic flow for staff

• A new information system that enables bedside registration and electronic patient tracking and documentation, so staff know the status of each patient at a glance

• A negative-pressure isolation room to prevent cross-contamination of illnesses

• State-of-the-art diagnostic and treatment equipment, including cardiac monitors.

• OB/GYN rooms that meet the care and privacy needs of women experiencing a gynecological emergency

• An external decontamination area near the ambulance entrance that can provide care and safety for patients exposed to toxins or biohazards

• A Rapid Medical Evaluation process to ensure a more efficient flow of cases through the ED, reducing everyone’s wait time overall. Our patient data confirms that this approach has reduced patients’ length of stay and improved patient satisfaction.  

• A multidisciplinary stroke team that is prepared to mobilize at a moment’s notice to save lives and protect patients from preventable harm. Highland Hospital is a New York State designated Stroke Center of Excellence, and recipient of the 2010 American Heart Association/American Stroke Association’s Get With The Guidelines® Stroke Gold Plus Performance Achievement Award for consistent adherence to recommended protocols for stroke patients.