Highland Family Medicine of Highland Hospital

Appointments

Request an Appointment by Phone

For routine and urgent appointments during normal business hours, please call your Suite secretary. If you don't know which Suite you're assigned to, you can call the main operator at (585) 279-4800.

Suite Phone Fax

300

(585) 279-4700

(585) 279-4705

400

(585) 279-4600

(585) 279-4605

500

(585) 279-4720

(585) 279-4725

600

(585) 279-4620

(585) 279-4625

700

(585) 279-4740

(585) 279-4745

800

(585) 279-4640

(585) 279-4645

 

  • Please call at least four weeks in advance for routine visits (i.e., annual physical examination, well child care, etc.).
  • Because many of our early morning calls are for urgent care, please delay calls for routine care until late morning or afternoon.
  • When scheduling an appointment, please give the secretary an idea of what problems you would like to discuss during the visit. A simple problem can generally be addressed in a 15-minute appointment slot. If you have more than two problems or a severe new problem, please ask for an extended 30-minute appointment. Due to the demands by other patients, a provider generally cannot address more than one problem in a brief visit or more than three problems in an extended visit. By providing an accurate description of your problems to the secretary, we can better allow adequate time with your health care provider.
  • We try to ensure continuity of care with your doctor. If your doctor isn't available, however, it may be necessary to schedule urgent visits with another provider.

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Wait-List Program 

At times, patient requests to be seen exceed the capacity of our providers to see them in any given session. We understand that patients lead very busy lives and, when sick, need to be seen urgently. In order to serve you better, we have created a wait-list mechanism. If all providers in the practice are fully booked, but you feel you must be seen for a simple urgent problem (e.g., sore throat, ear ache, skin rash, etc.), you may be asked to come in as part of the wait-list program.

  • Upon arrival at Family Medicine, check in at your Suite.
  • You will be assessed by a medical professional who will work you into a provider's schedule. Unfortunately, about 14% of our patients do not show up for their scheduled appointments. So, you will be placed into one of these missed appointment slots.

Most patients using the wait list will be seen in 15-20 minutes. The longest a patient has had to wait to be seen is 45 minutes. 

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Cancellations/Late Arrivals

Call the office at least 24 hours in advance if you are unable to keep an appointment. Failure to cancel an appointment prevents other patients from being seen and increases the cost of care. If you are more than 15 minutes late, your provider may have to ask you to reschedule your appointment. Highland Family Medicine follows the Strong Health policy for dismissing patients who repeatedly miss appointments. 

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General Phone Calls

  • For prescription refills that have not expired, please call your pharmacy.
  • For expired prescription refills between appointments, please call your Suite. (More information.)
  • For referrals, please call your Suite.
  • For other general information and requests, please call your Suite.
  • For throat culture, urine culture, and pregnancy test results, please call your Suite from the hours of 10:30 a.m. and 12:00 noon or between 3:30 p.m. and 5:00 p.m. Other test results should be given to you by your health care provider.

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