Patient & Visitor Information

Financial Assistance for Highland Hospital Services

General Information

Highland Hospital will attend to the needs of those who are financially disadvantaged and act with integrity in all endeavors—treating all patients with dignity, respect, and compassion. 

This financial assistance policy was created to establish fair, flexible, and equitable payment arrangements, when needed, without placing an undue burden on patients/guarantors.

Highland Hospital can provide Financial Counseling and Financial Case Management. This program assists patients and families in their efforts to secure insurance for outpatient, inpatient, and aftercare services. The program is staffed by experts in insurance verification, Medicaid assistance, community outreach, and liaison to commercial and public insurance entities.

Discounts may be available for a broad range of services for eligible patients at or below 4 times the federal poverty level. Eligible patients at or below 2 times the poverty level are eligible for 100% charity assistance for such services.

Financial Assistance Guidelines

Financial Assistance applications can be evaluated before you have an appointment, when you come to the hospital to get care, when the bill comes in the mail, or afterwards. Approvals are made either on an account-by-account basis or for a specific period of time.

Financial Assistance applicants may be directed to our Social Work staff for Medicaid eligibility screening by a Highland Hospital Financial Counselor or by our Financial Assistance Officer(s). Applications must be completed and submitted with wage/income statements for the past 90 days, the previous year’s income tax return, and a copy of the Medicaid denial if applicable.

Patient eligibility for Financial Assistance is determined primarily for patients based on income and family size levels as established by Federal Poverty Guidelines published by the Department of Health and Human Services. The amount of the Financial Assistance discount varies based on the income and size of the family. Certain additional restrictions apply.

Frequently Asked Questions

For more information about the Financial Assistance program, please read our frequently asked questions.


Financial Assistance

Send Application To:

Highland Hospital
Business Office, Box 24
1000 South Avenue
Rochester, NY 14620


Call a Financial Assistance Officer

  • (585) 341-0023 (local)
  • (800) 544-0877 (toll free)