Looking Through a New Lens: Continuous Improvement in Action
Presentation co-authored with Mary Beth Klofas and Michele Shipley, New York Library Association, Rochester, New York, 2004. (PowerPoint format, 276K)
From Handouts to Hard Dollars: Sustaining Projects with Collaboration and Partnerships
Annual Meeting of the Medical Library Association, May 2004. Presentation given with Linda Phillips and Kathy Miller. (PowerPoint format, 3.4Mb)
What Do Our Customers Really Want? The Role of Market Research
in Planning for a Consumer Health Website
Annual Meeting of the Medical Library Association,
May 2003. Presentation given with Bernie Todd-Smith. (PowerPoint format, 2.1Mb)
