URMC’s patient care system enjoyed a number of honors and achievements, evidence that improvements are getting noticed.
- Following a rigorous review and on-site survey, The Highlands at Pittsford and its skilled nursing facility, The Living Center, earned its third, five-year reaccreditation as a Continuing Care Retirement Community from CARF-CCAC. Highlights of the survey were The Living Center’s patient-centered rehabilitation and dementia care, evidence of the organization’s dedication to improving the quality of lives of the people it serves.
- In October, Highland Hospital’s Pink Glove Dance video earned second place and a $5,000 prize to donate to the Breast Cancer Coalition of Rochester in a national competition sponsored by Medline Industries, Inc. The video – featuring hospital employees and breast cancer patients and survivors dancing in pink gloves – generated 57,914 online votes. Highland’s video was one of 139 submissions from hospitals, nursing homes, schools and other organizations from 40 states and Canada. Sponsored by Medline – the creator of the original Pink Glove Dance video on YouTube® and the world’s leading manufacturer of exam gloves – the contest drew more than half a million votes. Highland’s video received more than 88,000 views.
- Highland Hospital achieved a long-sought goal in May 2011 when it earned designation as a Magnet Hospital. Awarded by the American Nurses Credentialling Center (ANCC), Magnet designation is the highest recognition for nursing excellence and an honor that only about 6 percent of hospitals in the United States receive. The achievement was the culmination of six years of preparation involving every unit and department of the hospital. Highland Nursing led the creation and submission of a 4000-page web-based document illustrating Magnet standards in its nursing practice and the exceptional patient care outcomes achieved. ANCC’s Magnet committee was especially impressed with the online submission – Highland was one of the first hospitals to apply online – and with the many innovative programs and initiatives that Highland Nursing has implemented to enhance the quality of patient care.
- The University of Rochester Medical Center’s Palliative Care Program earned advanced certification from the Joint Commission, the nation’s predominant standards-setting and accrediting body in health care. The University’s program is only the third in the nation – and the first at an academic medical center – to receive the Gold Seal of Approval for the Palliative Care.
- URMC’s Program in Heart Failure and Transplantation received advanced certification in heart failure from the Joint Commission. It joins 37 other institutions in the country that have met the standards to earn the certification and is one of only two programs in New York recognized for excellence in care.
- Highland Hospital’s Geriatric Fracture Center earned the Joint Commission’s Gold Seal of Approval by demonstrating compliance with national standards for health care quality and safety in caring for older adults with fractures. The Evarts Joint Center, which first won this recognition in 2008 for hip and knee joint replacement, has been recertified by showing its continued adherence to nationally recognized patient safety and quality standards.
- Highland Hospital’s Intensive Care Unit received a national award for preventing Ventilator-Associated Pneumonia during the last two years. The National Awards Program to Recognize Achievements in Eliminating Healthcare-Associated Infections selected the ICU for a Sustained Improvement Award.
- URMC scored its best performance ever in the much-watched USNews & World Report Best Hospitals in America 2011-12 rankings. A total of seven programs – four adult and three pediatric – captured slots in the Top 50, more than ever before. Thanks to sustained improvements in both quality and reputation, gynecology, urology, neurosurgery and neurology, and nephrology, along with pediatric programs in neonatology, orthopaedics, neurology and neurosurgery topped URMC’s clinical rankings. In addition, the magazine named Strong Memorial Hospital as the #1 hospital in the region, citing our Top 50 scores plus eight additional specialties that also reach its “high-performance threshold,” including cancer, diabetes and endocrinology, ear, nose, and throat, gastroenterology, geriatrics, heart and heart surgery, orthopaedics, and pulmonology. With its long tradition of excellence in women’s health, Highland Hospital was also cited as a high-performer in gynecology.