Strong Memorial Chosen as Rochester's Most Preferred Hospital
Strong Wins NRC's 2000 Consumer Choice Award
October 23, 2000
Strong Memorial Hospital has won the National Research Corporation's (NRC) Consumer Choice Award. The annual award is based on the perceptions of 500 Rochester-area residents regarding multiple quality and image ratings which are collected in the company's annual Healthcare Market Guide Study. Strong Memorial Hospital has consistently won the award all five years since its inception.
"We are delighted that Strong Memorial Hospital has again been recognized as Rochester's most preferred hospital," said Robert Panzer, M.D., chief quality officer of Strong Health. "This recognition reflects the success of our staff in meeting the challenge of providing care that is patient-centered, high-quality, and cost-effective."
On Monday, October 23, NRC publicly announced Strong Memorial Hospital as among the 122 American hospitals in 100 markets to earn the honor. In accepting the award, Strong Memorial Hospital CEO Steven I. Goldstein, noted, "This award carries special significance because it is based on the experiences and impressions of our most important audience - our patients."
National Research Corporation specializes in measuring health care performance. Its 2000 Healthcare Market Guide is the largest and most comprehensive study of its kind in the nation. The corporation was the first to introduce performance norms to the health care industry and has conducted more satisfaction studies for health care organizations than any other firm.