1-800 Poison and Drug Hotline Experiencing Minor Technical Difficulties

March 03, 2004

During the past 24 hours, some people using a nationwide, toll-free phone number to call their regional poison center – including local residents trying to contact the Finger Lakes Regional Poison and Drug Information Center – have experienced difficulty completing their call. The national phone carrier is investigating the technical glitch.

Since 2002, a nationwide campaign has urged people to call 1-800-222-1222 when they need to talk to someone about possible poisoning or drug use. By dialing the number, callers anywhere in the nation are automatically connected to specially trained nurses, pharmacists, and doctors at the closest regional poison center. The hotline helps ensure callers can always reach health care specialists familiar with local concerns and the local health care community.

It is hoped that the toll-free emergency line will be fully operational within 24 hours. If callers have difficulty using the hotline, they can always call the local number, which is 585-275-3232. 

Founded in 1954, the Finger Lakes Regional Poison and Drug Information Center is the second oldest in the country. It provides vital information and counsel to health care professionals and the general public in Cayuga, Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Tioga, Tompkins, Wayne and Yates counties.

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