Rochester Hospitals Recognized For Outstanding Performance Improvement

March 17, 2004

Strong Health’s two acute care hospitals have both made the list of the Solucient 100 Top Hospitals® Performance Improvement Leaders.  The first-time ranking released by Solucient lists Strong Memorial Hospital in the Major Teaching Hospitals category, while Highland Hospital made the list in the Community Hospital category. Rochester General Hospital is ranked under the Teaching Hospitals section.

According to Solucient, the list of Performance Improvement leaders recognizes organizations that have developed an effective organization-wide culture of performance improvement and have consistently improved over the last five years at a significantly faster rate than their peers.  The list consists of five categories that reflect differences in bed size and involvement in teaching new physicians.

Solucient’s process is based on five-year trend data gleaned from Medicare Cost Reports (forms which hospitals are required to submit to the federal government in order to receive reimbursement from Medicare), as well as Solucient’s own hospital database and publicly available Medicare Provider Analysis and Review (MEDPAR) information.  To measure improvement over time, Solucient studied data from 2,866 hospitals between the years of 1996 and 2001. 

Based on data from these sources, Solucient measured hospitals against their peer groups, considering eight measurements:  mortality, number of complications, average length-of-stay, expense per discharge (adjusted for severity and wages), profitability, proportion of outpatient revenue, productivity (ability to generate capital for renovations and service expansion), and coding specificity rate (a measure of the accuracy and efficiency with which patient care information is gathered).

“At every level within the Strong Health system, we are deeply committed to continuous performance improvement,” said Robert Panzer, M.D., chief quality officer for Strong Health.  “By incorporating new technology, such as computerized order entry systems and failsafe medication pumps, we are supporting our staff in their efforts to create an error-free, high-quality environment.”

“Performance improvement is practiced at all levels of Highland Hospital. It is a continuous effort that is focused on creating a health care environment that maintains uncompromising service and operational excellence,” said Donna Johnston, director of quality management at Highland Hospital.

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Teri D'Agostino
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