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How Can We Serve You Better?

How can we improve? What services can we provide that we’re not giving you now? What can we do better? Take a moment and share your thoughts with us.

Thank you for helping us become a better lab.

1. How would you rate the responsiveness of the URMC Central Labs staff?

Excellent

Good

Average

Poor

Neutral

2. How well does the Central Labs understand and support your research studies or clinical trials?

Excellent

Good

Average

Poor

Neutral

3. Did you receive your Lab Results and/or Lab Reports as you expected?

Yes

No

4. What is your role?

Principle Investigator

Researcher/Post Doc Fellow

Research Coordinator

Study Nurse

Research Assistant or Student

Pharmaceutical or CRO

Other

5. How did you hear about us?

Friend/colleague

Linked from another site

Printed brochure or advertisement

Surfing the web

Other

6. What can we do to serve you better?

7. How would you rate our website in the following?

Ease of navigation

Excellent

Good

Average

Poor

Neutral

Visual appeal

Excellent

Good

Average

Poor

Neutral

Quality of information

Excellent

Good

Average

Poor

Neutral

Overall feel

Excellent

Good

Average

Poor

Neutral