Caledonia Medical Center
3350 Brown Road
Caledonia, NY 14423
Office Phone: (585) 538-6250
|Practice Services||Meet the Doctors||Appointment Information|
|First Time Patients||What to Bring to Your Appointment||Billing|
|Prescription Refills||Emergencies/Hospitalizations||After Hour Care|
Practice News - Welcome Dr. Sasha Nelson
Dr. Sasha Nelson received her medical degree and completed her residency in Internal Medicine and Pediatrics at the University of Rochester School of Medicine and Dentistry.
She believes in fostering lasting relationships with her patients. She provides care to individuals of all ages - from newborn to older adults.
Dr. Nelson is currently accepting new adult and pediatric patients.
To schedule an appointment, please call (585) 538-6250.
Welcome to the Caledonia Medical Center. Our practice has a combination of specialties: Family Medicine, Internal Medicine, and Internal Medicine/Pediatrics (Med/Peds). We provide medical care for all ages, from infants to the elderly, so we can provide care for your whole family. Our doctors are board certified and have faculty appointments at the University of Rochester School of Medicine and Dentistry.
Since we are part of the Center for Primary Care, we work closely with the region's top specialists at Highland Hospital and the University of Rochester Medical Center.
At Caledonia Medical Center, both adults and children receive quality medical care. This kind of care begins with one very simple thing: Good listening.
Choosing a doctor who really listens is one of the most important things you can do for yourself and your family. By making this a primary focus, we've helped our patients enjoy the benefits of friendly, close relationships with their doctors.
We also understand that listening should begin well before you get to the exam room. That's why we have provided better staffing, added phone lines and made a dedicated effort to accommodate each and every patient's needs. At Caledonia Family Medicine, we start listening the very minute you call.
- Routine physical exams and health screenings
- Sick visits
- Treatment and management of chronic diseases (such as diabetes and high blood pressure)
- Same day appointments for urgent problems
- Prescribing medication and refills
- Immunizations and flu shots
- We have a lab draw station conveniently located in our building.
|Lori Ferris, M.D.||Family Medicine|
|Nelson, Sasha, M.D.||Internal Medicine/Pediatrics|
|Jill Reidy, M.D.||
We see patients by appointment only. You can schedule an appointment by calling during office hours. If you wish more that one child to be seen, please specify this when you call so enough time can be scheduled for each visit.
We understand that you can't plan when you'll get sick, so we try to keep our appointment times flexible to meet your needs. We will try to schedule a sick appointment on the same day that you call.
Your cooperation in arriving on time for your appointment helps us stay on schedule. We strive to provide each patient with the highest quality care. In the event that our schedule is delayed, please rest assured that you will also get personalized attention during your appointment.
If you must cancel your appointment for any reason, please call at least 24 hours in advance. That will allow us to offer the appointment to another patient.
- Please arrive 15 minutes early from your scheduled appointment to allow for registration and paperwork.
- To save time, fill out our new patient registration form and bring it with you.
- Before your first appointment, call your previous doctor's office and have your records forwarded to our office.
- If your insurance company requires you to notify them when you change doctors, please call them with the name of your new primary care doctor.
- New Patient Forms
- Your medical and drug insurance cards.
- A list of your current medications (with dosages), including any over-the-counter medications or supplements you have taken in the past six months.
- Any forms that need to be completed.
- New Patient Forms
Please allow 24 hours for all prescription refills.
Call your pharmacy and ask them to transmit the refill request to us electronically or fax the refill request to us at (585) 538-6223. The pharmacy will provide us with all the information needed to refill your prescription.
If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room. We admit adult patients to Highland Hospital, an affiliate of the University of Rochester Medical Center. If you require hospitalization, we have partnered with the Highland Hospital Hospitalist Service.
Any child that requires hospitalization is referred to Golisano Children's Hospital.
Caledonia Medical Center provides 24-hour telephone coverage for emergencies and urgent problems. If you have an emergency/urgent problem after regular office hours, please call our office at (585) 538-6250. The answering service will ask for information about your medical problem, will take your phone number, and have the doctor call you back.
Co-payments should be made at the time of your visit. You can pay with cash, personal check or credit card and you now have the ability to pay your hospital or physician bill online at Online Bill Pay.
You will be billed for any services not covered by your insurance company.
If you have questions regarding your bill, please call the number listed on the bill and the staff will be happy to answer your questions.
We accept most types of insurance including Excellus Blue Cross-Blue Shield, Preferred Care, Aetna, Medicare, Medicaid as well as others.
Please notify our office if your insurance coverage changes. Bring your insurance card with you to your appointment; we will need the new information printed on your insurance card.
We are committed to providing excellent health care for everyone. Financial hardships should never stop you from getting the medical care you need. The Charity Care Program helps those who are unable to pay medical bills. If you feel you need help, please call the Charity Care customer service staff at (585) 758-7650 or out of area toll free 1-888-925-4301.
Our physicians are board certified and as faculty members of the University of Rochester School of Medicine and Dentistry they participate in the teaching of medical students and residents.
As part of our doctors' teaching responsibilities, medical students and residents may occasionally be present in the office, they are directly supervised by your doctor. If you prefer not to have a student or resident involved in your appointment, please let us know and we will be happy to accommodate you.
Phone: (585) 538-6250
Fax: (585) 538-6223
Monday, Tuesday and Wednesday:
8:00 a.m. - 7:00 p.m.
Thursday and Friday:
8:00 a.m. - 4:30 p.m.
If you need medical care after office hours or on the weekends, please call our office at (585) 538-6250 and you will be connected to our answering service. They will ask for information about your medical problem, take your phone number, and have the doctor return your call.
We are handicap accessible and have free parking