Canalside Family Medicine

Rochester - South Pointe Landing

Canalside Family Medicine is centered on caring, lasting relationships with patients and their families. Family Physicians care for newborns, children, teenagers, and adults across all ages and medical issues.

We are committed to empowering our patients by understanding their goals and needs. Our greatest satisfaction comes from joining with our patients to make necessary changes towards improved and sustained overall health.

• Complete care for adults, newborns and children
• Same-day and acute care
• Prescribing medication and refills
• Immunizations and flu shots
• Well woman care and routine GYN exams
• Contraception and family planning, including IUDs and implantable contraceptive devices.
• We have a lab draw station conveniently located in our building.
• URMC Orthopaedics and Urology Departments are located within our building.

We see patients by appointment only. You can schedule an appointment by calling during office hours. If you wish more that one child to be seen, please specify this when you call so enough time can be scheduled for each visit.

We understand that you can't plan when you'll get sick, so we try to keep our appointment times flexible to meet your needs. We will try to schedule a sick appointment on the same day that you call.

Your cooperation in arriving on time for your appointment helps us stay on schedule. We strive to provide each patient with the highest quality care. In the event that our schedule is delayed, please rest assured that you will also get personalized attention during your appointment.

If you must cancel your appointment for any reason, please call at least 24 hours in advance. That will allow us to offer the appointment to another patient.

First Time Patients

• Please arrive 15 minutes early from your scheduled appointment to allow for registration and paperwork.
• To save time, fill out our new patient form and bring it with you.
• Before your first appointment, call your previous doctor's office and have your records forwarded to our office.
• If your insurance company requires you to notify them when you change doctors, please call them with the name of your new primary care doctor.

What to Bring

• Your medical and drug insurance cards.
• A list of your current medications (with dosages), including any over-the-counter medications or supplements you have taken in the past six months.
• Any forms that need to be completed.

Prescription Refills

Please allow 24 hours for all prescription refills. Call your pharmacy and ask them to transmit the refill request to us electronically or fax to (585) 426-4631. The pharmacy will provide us with all the information needed to refill your prescription.

Emergencies/Hospitalizations

If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room and have the hospital notify our office or the physician on call.

Most insurance plans require prior approval of all emergency room visits. Please call our office before obtaining these services.

Canalside Family Medicine admits adult patients to Strong Memorial Hospital or Highland Hospital.

Any child that requires hospitalization is referred to Golisano Children's Hospital.

Billing

Canalside Family Medicine is part of Strong Memorial Hospital. Because of that, you may receive two separate bills for your care–one from Strong Memorial Hospital and one from your provider.

That is so because Medicare requires us to file two claims with them each time we see a patient. Medicare Part A covers your visit to this hospital facility, and Medicare Part B covers the professional services of the physician/provider who provides your treatment. Therefore, you may receive two separate bills to satisfy your coinsurance payment and deductible responsibilities.

Co-payments should be made at the time of your visit. You can pay with cash, personal check or credit card, or you can pay your hospital or physician bill online at Pay a Bill.

If you have questions about your account, please contact Strong Memorial Hospital Patient Accounts at (585) 758-7650 Monday - Friday between 8:00 a.m. and 5:00 p.m.

Insurance

We accept most types of insurance including Excellus Blue Cross-Blue Shield, Preferred Care, Aetna, Medicare, Medicaid, as well as others.

Please notify our office if your insurance coverage changes. Bring your insurance card with you to your appointment; we will need the new information printed on your insurance card.

We are committed to providing excellent health care for everyone. Financial hardships should never stop you from getting the medical care you need. We offer financial assistance to individuals who are unable to pay medical bills. If you feel you need help, please call our customer service staff at (585) 758-7650 or out of area toll free 1-888-925-4301.