Culver Medical Group
913 Culver Road
Rochester, NY 14609
Office Phone: 585-654-5432
|Practice Services||Meet The Doctors||Appointment Information|
|First Time Patients||What to Bring to Your Appointment||Billing|
|Prescription Refills||Emergencies/Hospitalizations||After Hour Care|
Dr. Robert Fortuna is now accepting new patients! Please call the office to schedule your new patient visit with him.
Schedule your well child appointments now!
New York State mandates physical examinations for students entering Pre-K or kindergarten, 2nd, 4th, 7th, and 10th grades and the first year of college. In addition, other activities like sports and camps may require physical exams. We encourage you to schedule these visits during the months of June, July and August to ensure you have an appointment before school or camp starts.
Welcome to the Culver Medical Group where both adults and children can get their medical care in one location. All of our Attending Doctors are board certified in Internal Medicine and Pediatrics.
Since we are part of the Center for Primary Care, we work closely with the region's top specialists at Highland Hospital and the University of Rochester Medical Center.
We believe health care is a team responsibility. The more you know, the better decisions you will make about your own health. Your doctor, nurse and social worker will work with you and the important people in your life to develop the plan of care that is best for you.
You can expect us to help you learn about your health and how to treat any diseases or illnesses you may have. We will also help you try to lower you risk for certain diseases and to inform you about recommended screening tests for your age and risk factors. We invite your participation by coming to appointments, bringing your medication, and asking questions. There are six full-time attending doctors in the office who have their own practices and also spend time teaching younger doctors. Many of the doctors in the office are completing residency training in both internal medicine and pediatrics. These doctors have completed medical school and are now working under the supervision of attending doctors. You may see one of the residents in the office even if your insurance lists one of the attending doctors. The residents are always supervised by the attending doctors and, occasionally those attending doctors also talk with you and examine you during your visits to the office.
Our residency program is one of the top internal medicine/pediatrics programs in the country and we are proud to have the excellent providers it brings to us. We are also home for the University of Rochester Adult Cystic Fibrosis Program.
- Routine physical exams and health screenings
- Sick visits
- Treatment and management of chronic diseases (such as diabetes and high blood pressure)
- Adult Cystic Fibrosis care
- Same day appointments for urgent problems
- Prescribing medication and refills
- Immunizations and flu shots
- There is a lab draw station conveniently located in the building next door.
Meet the Doctors
|Doctor Names||Phone Number|
|Steve Scofield, M.D.||585-654-5432|
|Brett Robbins, M.D.||585-654-5432|
|Enrico Caiola, M.D.||585-654-5432|
|Todd Bingemann, M.D.||585-654-5432|
|Karen Nead, M.D.||585-654-5432|
|Robert Fortuna, M.D.||585-654-5432|
|Tiffany Pulcino, M.D.||585-654-5432|
|Robert Horowitz, M.D.||585-654-5432|
We see patients by appointment only. You can schedule an appointment by calling during office hours. If you wish more that one child to be seen, please specify this when you call so enough time can be scheduled for each visit.
We understand that you can't plan when you'll get sick, so we try to keep our appointment times flexible to meet your needs. We will try to schedule a sick appointment on the same day that you call. Sometimes this means you will see someone other than your regular doctor, but our team approach to your health care makes it possible for us to work together to meet your scheduling requirements.
Your cooperation in arriving on time for your appointment helps us stay on schedule. We strive to provide each patient with the highest quality care. In the event that our schedule is delayed, please rest assured that you will also get personalized attention during your appointment.
If you must cancel your appointment for any reason, please call at least 24 hours in advance. That will allow us to offer the appointment to another patient.
First time patients
- Please arrive 15 minutes early from your scheduled appointment to allow for registration and paperwork.
- To save time, fill out our new patient registration form and bring it with you.
- Before your first appointment, call your previous doctor's office and have your records forwarded to our office. Your new doctor will want to review your past medial history and medication list.
- If your insurance company requires you to notify them when you change doctors, please call them with the name of your new primary care doctor.
- New Patient Forms
What to Bring to Your Appointment
- Your medical and drug insurance cards.
- A list of your current medications (with dosages), including any over-the-counter medications or supplements you have taken in the past six months.
- Check to see which prescription refills you may need so we can provide them for you at the time of your visit.
- Any forms that need to be completed.
Our doctors will see your newborns if your deliver at Highland Hospital. Babies born at other hospitals will be seen by the staff physician at the hospital and they will keep us informed on your newborn's medical status. Please arrange a first visit to our office before leaving the hospital.
Regular Checkups for Children
Regular office visits take place at 2 weeks, 2 months, 4 months, 6 months, 9 months 12 months, 15 months, 18 months, 2 years and then yearly.
Regular Checkups for Teens and Adults
Your doctor will determine when you need a regular check up as an adolescent and adult. At these appointments your doctor will talk to you about recommended screening tests for your age and risk factors.
The first shots will be at the 2 month visit. By the time your child is 2 years old, he or she should have 4 DTaP, 3 Polio, 3 Hepatitis B, 4 HIB, 4 Prevnar, 1 Chicken Pox, 1 MMR, and 2 Hepatitis A shots. One shot each of DTaP, Polio, MMR, and Chicken Pox is given to children before they enter school.
Before coming to your appointment, please check to see which prescription refills you may need so we can provide them for you at the time of your visit.
We require 3 business days for handling your prescription refill requests.
Always call your pharmacy first when you are out of medication. Since we participate in electronic prescribing the pharmacy will process any refill requests that you have directly through our electronic prescription program.
If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency roo. We admit adult patients to Highland Hospital, an affiliate of the University of Rochester Medical Center. The attending doctors at Culver provide care for all patients who are hospitalized at Highland Hospital. While the doctor caring for you may not be the doctor you normally see in the office we communicate regularly with that doctor to provide you the best care.
We admit children to Golisano Children's Hospital at Strong Memorial Hospital. The attending doctors also provide care for your children when they are hospitalized at Strong Memorial Hospital. While the doctor caring for you may not be the doctor you normally see in the office we communicate regularly with that doctor to provide you the best care.
If you or your child is admitted to a hospital where we don't have admitting priveleges you will be cared for by a hospital doctor who specializes in hospitalized patients. Please ask them to contact the office to get accurate medical records and medication lists so that you get the best possible care.
After Hour Care
The Culver Medical Group provides 24-hour telephone coverage for emergencies and urgent problems. If you have an emergency/urgent problem after regular office hours, please call our office at. 585-654-5432. The answering service will ask for information about your medical problem, will take your phone number, and have the doctor call you back.
Co-payments should be made at the time of your visit. You can pay with cash, personal check or credit card and you now have the ability to pay your hospital or physician bill online at Online Bill Pay.
You will be billed for any services not covered by your insurance company.
If you have questions regarding your bill, please call the number listed on the bill and the staff will be happy to answer your questions.
We accept most types of insurance including Excellus Blue Cross-Blue Shield, Preferred Care, Aetna, Medicare, Medicaid as well as others.
Please notify our office if your insurance coverage changes. Bring your insurance card with you to your appointment; we will need the new information printed on your insurance card.
We are committed to providing excellent health care for everyone. Financial hardships should never stop you from getting the medical care you need. The Charity Care Program helps those who are unable to pay medical bills. If you feel you need help, please call the Charity Care customer service staff at 585-758-7650 or out of area toll free 1-888-925-4301.
Our physicians are board certified and as faculty members of the University of Rochester School of Medicine and Dentistry they participate in the teaching of medical students and residents.
As part of our doctors' teaching responsibilities, medical students and residents are often present in the office, they are directly supervised by your doctor. If you prefer not to have a student or resident involved in your appointment, please let us know and we will be happy to accommodate you.
What our patients need to know about Cystic Fibrosis care at Culver Medical Group (CMG)
- Who will adults with CF see at Culver (CMG)?
- Dr. Horowitz, (Rob) the Adult CF Center Director, will be at Culver every Monday morning to see patients in clinic and will be available by phone 24/7 as needed to consult on CF illness calls and questions. Ann McMullen will be at Culver on Mondays to see patients in clinic; she will also be on site on Tuesday morning and Thursday afternoon to take phone calls or see patients as needed for an illness or a follow up visit. She will be available by pager to assist with patient management as requested by the Culver group. Dr. Scofield (Steve) or Dr. Pulcino (Tiffany) will also be at most CF clinics.
- Also present at every Monday Adult Clinic:
- Donna Germuga, our respiratory therapist, will do lung function testing and help our adults learn more about airway clearance methods, nebulized therapies, and respiratory equipment issues.
- Melissa Berry, our dietitian, will work with our adults to address their nutrition needs and help obtain supplements needed for improving nutrition.
- Chris Stokes, our social worker, will support patient needs, such as issues with insurance, transportation, life stress, and school, career, and family.
- Aida Martinez-Sill and Megan Greer are nurses at Culver who have a special interest in CF and who will be in all CF Clinics
- What kind of medical practice is CMG?
- All attending physicians at CMG have completed extensive training in both pediatrics and internal medicine. This practice is part of a residency training program and doctors in training have completed medical school and work under the supervision of one of the attending physicians. If CF patients need to be seen in the office acutely when the CF team is not on site, they may be seen by one of the residents. These doctors are supervised by the attending doctors, who will always be involved in the visit.
- Whom and where do our patients call if they are sick or they need to talk with someone on the CF team?
- Call the CMG number: 585-654-5432. The caller will be connected with the CF clinic staff if one of them is on site at the time of the call. If not, the call will be answered by the CMG nurse and physician handling calls to the practice at the time. They, in turn, will consult the CF team as needed to manage the illness issue. Ann McMullen will have illness visit opportunities on Tuesday and Thursday and there will always be flexibility in the CMG schedule to meet patient needs for illness care. The CMG group has made a strong commitment to cystic fibrosis care and has significant experience in managing common cystic fibrosis problems and complaints. Because this is a resident training practice, the CMG group is dedicated to education and has committed to an ongoing program of CF education for physicians, residents in training, nurses, and staff.
- If patients with CF need a primary care physician, will CMG be available?
- The CMG practice follows a number of our adults with cystic fibrosis for their primary care needs. They have expertise in general health care needs of young adults as well as in specific issues that affect adults with CF, such as diabetes, osteoporosis, and arthritis. They welcome the interest of adults with CF in having them as their primary care provider, and the Adult CF team encourages our adults to consider combining their chronic illness care and primary care at Culver.
- If a tune-up is needed, where will patients be admitted?
- The physicians at CMG admit adult patients to Highland. They will work with Dr Horowitz to admit all adults with CF to Highland, preferably to West 7 which is the current unit of choice for these admissions. If specialized consultation and services are needed, these will be arranged either at Highland or at Strong Memorial Hospital, whichever is more appropriate. The Adult CF program will always maintain a collaborative arrangement with the physicians in Pediatric Pulmonary (Drs Ren, Voter, and Cheng) and they will remain involved as consultants to the care of adults as needed. The adult pulmonologists at Strong have also made a commitment to consult on CF lung-related issues.
- What if our patients need to go to an emergency room?
- As always, we encourage our patients to contact us through CMG about illness needs so that we may help them make the best decision about where they should be seen for care. Most emergent needs can be well managed at the Highland ED. If specialized emergent care is anticipated to be needed, we will direct those patients to Strong ED.
- Where will blood work, x-rays, and “full PFT’s (including the box) be done?
- A Strong outpatient laboratory is available on site at CMG. University Imaging on Lac de Ville Blvd or Highland Hospital Radiology will complete routine chest x-rays without an appointment. More extensive imaging such as CT scans must be scheduled. Once a year, adult patients will be scheduled for full PFTs at Strong in the Pediatric Pulmonary Function Laboratory.
- How to get prescriptions refilled:
- Please ask your pharmacy to fax refill requests to the CMG office. FAX: 585-288-7871.
Monday - Friday:
8:30 a.m. - 4:30 p.m.
Additional office hours for emergency visits only:
Wednesdays 4:30 p.m. - 8:30 p.m.
Saturdays 11:00 a.m. - 3:00 p.m.
If you need medical care after office hours or on the weekends, please call our office at 585-654-5432 and you will be connected to our answering service. They will ask for information about your medical problem, take your phone number, and have a doctor call return your call.
We are handicap accessible and have free parking
We are located on the RTS bus line