Genesee Valley Family Medicine - Lakeville
3509 Thomas Drive, Suite 4
Lakeville, NY 14480
Office Phone: 585-346-3660
|Practice Services||Meet The Doctors||Appointment Information|
|First Time Patients||What to Bring to Your Appointment||Billing|
|Prescription Refills||Emergencies/Hospitalizations||After Hour Care|
Schedule your well child appointments now!
New York State mandates physical examinations for students entering Pre-K, Kindergarten, 2nd, 4th, 7th & 10th grades and the first year of college. In addition, other activities like sports and camps may require physical exams. We encourage you to schedule these visits now to ensure you have an appointment that is convenient for you.
In an effort to provide the highest quality of service, we now offer automated courtesy calls to remind you of upcoming appointments.
Welcome to Genesee Valley Family Medicine. We have three practices located in Lakeville, Geneseo and Mt. Morris. We are a Family Medicine Practice providing medical care for all ages from infants to the elderly, so we can provide care for your whole family. Our doctors are board certified in Family Medicine and are faculty members of the University of Rochester School of Medicine and Dentistry.
Since we are part of the Center for Primary Care, we work closely with the region's top specialists at Highland Hospital and the University of Rochester Medical Center.
There are few things as important as having a close relationship with your doctor. That's why our physician, Dr. Drew Emerson at Genesee Valley Family Medicine, Lakeville wants to get to know you, even before you need his expertise.
When you come in for an office visit, Dr. Emerson will take the time you need. He wants to do more than treat your current illness, or provide a checkup. His goal is to have a comprehensive understanding of your health and medical history, so he can give you the best care possible.
Long term relationships are the key to providing the very best health care. Dr. Emerson looks forward to providing this kind of relationship for all his patients.
- Routine physical exams and health screenings
- Sick visits
- Treatment and management of chronic diseases (such as diabetes and high blood pressure)
- Same day appointments for urgent problems
- Prescribing medication and refills
- Immunizations and flu shots
- Gynecologic care
- There is a lab draw station conveniently located in the building.
Meet the Doctors
|Doctor Names||Phone Number|
|Drew Emerson, M.D.||585-346-3660|
|Audra Laing, M.D.||585-346-3660|
|Julia E. Miller, N.P.||585-346-3660|
We see patients by appointment only. You can schedule an appointment by calling during office hours. If you wish more that one child to be seen, please specify this when you call so enough time can be scheduled for each visit.
We understand that you can't plan when you'll get sick, so we try to keep our appointment times flexible to meet your needs. We will try to schedule a sick appointment on the same day that you call. Our office is closed on Thursdays. If our office is closed we will schedule your appointment at one of our other offices located in Geneseo or Mt. Morris.
Your cooperation in arriving on time for your appointment helps us stay on schedule. We strive to provide each patient with the highest quality care. In the event that our schedule is delayed, please rest assured that you will also get personalized attention during your appointment.
If you must cancel your appointment for any reason, please call at least 24 hours in advance. That will allow us to offer the appointment to another patient.
First time patients
- Please arrive 15 minutes early from your scheduled appointment to allow for registration and paperwork.
- To save time, fill out our new patient registration form and bring it with you.
- Before your first appointment, call your previous doctor's office and have your records forwarded to our office.
- If your insurance company requires you to notify them when you change doctors, please call them with the name of your new primary care doctor.
- New Patient Forms
What to Bring to Your Appointment
- Your medical and drug insurance cards.
- A list of your current medications (with dosages), including any over-the-counter medications or supplements you have taken in the past six months.
- Any forms that need to be completed.
Please allow 24 hours for all prescription refills.
Call your pharmacy and ask them transmit the refill request to us electronically or fax the request to the office at 585-346-0574. The pharmacy will provide us with all the information needed to refill your prescription.
For any controlled medication refills, please allow the office 3 to 5 days for written prescriptions on controlled medications. Our office policy is that controlled substances must be picked up at the office, not phoned into the pharmacy or mailed to the patient.
Because controlled substance prescriptions cannot be refilled over the phone, please make sure you always have enough medication for nights, weekends, and holidays.
If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room and have the hospital notify our office or the physician on call.
Most insurance plans require prior approval of all emergency room visits. Please call our office at 585-346-3660 before obtaining these services.
Any child that requires hospitalization is referred to Golisano Children's Hospital at Strong.
After Hour Care
Genesee Valley Family Medicine-Lakeville provides 24-hour telephone coverage for emergencies and urgent problems. If you have an emergency/urgent problem after regular office hours, please call our office at 585-346-3660. The answering service will ask for information about your medical problem, will take your phone number, and have the doctor call you back.
Co-payments should be made at the time of your visit. You can pay with cash, personal check or credit card and you now have the ability to pay your hospital or physician bill online at Online Bill Pay.
You will be billed for any services not covered by your insurance company.
If you have questions regarding your bill, please call the number listed on the bill and the staff will be happy to answer your questions.
We accept most types of insurance including Excellus Blue Cross-Blue Shield, Preferred Care, Aetna, Medicare, Medicaid as well as others.
Please notify our office if your insurance coverage changes. Bring your insurance card with you to your appointment; we will need the new information printed on your insurance card.
We are committed to providing excellent health care for everyone. Financial hardships should never stop you from getting the medical care you need. The Charity Care Program helps those who are unable to pay medical bills. If you feel you need help, please call the Charity Care customer service staff at 585-758-7650 or out of area toll free 1-888-925-4301.
Our physicians are board certified and as faculty members of the University of Rochester School of Medicine and Dentistry they participate in the teaching of medical students and residents.
As part of our doctors' teaching responsibilities, medical students and residents may occasionally be present in the office, they are directly supervised by your doctor.
If you prefer not to have a student or resident involved in your appointment, please let us know and we will be happy to accommodate you.
Monday - Friday:
8:00 a.m. - 4:30 p.m.
Closed on Thursdays
If you need medical care after office hours or on the weekends, please call our office at 585-346-3660 and you will be connected to our answering service. They will ask for information about your medical problem, take your phone number, and have a doctor return your call.
We are handicap accessible and have free parking