Frequently Asked Questions |
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How can I check on the status of an order/requisition?
Where do I obtain SMH 312 requisition forms?
How can I tell who in Corporate Purchasing handles which purchases?
Who are the recommended suppliers?
Why can't I order from the supplier I want? I know I can get better pricing on my orders.
How can I check on the status of an invoice?
How do I apply for on-line ordering?
How can I check on the status of an order/requisition? 
Call the Corporate Purchasing Customer Service line at x5-2002.
Where do I obtain SMH 312 requisition forms?
The 312 Requisition is ordered from Moore Wallace using their @WINXS system.
To register for on line ordering, refer to http://www.urmc.rochester.edu/purchasing. Select “How to Purchase”, then select Supplier On Line Ordering (SOLO). Contact Joe Cassara at 249-7709 for training.
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How can I tell who in Corporate Purchasing handles which purchases?
Corporate Purchasing is structured by the following commodity teams:
- Customer Service - x5-2002
- Capital Equipment/Maintenance - x5-5543
- Supplies (non-Medical) - x5-2010
- Supplies (Medical) - x5-0652
- Software & Services - x3-4465
Commodity information can be found by clicking on: http://www.urmc.rochester.edu/purchasing. Click on Commodities to bring up Commodity List.
Who are the recommended suppliers?
The Corporate Purchasing Contract site contains a list of contract/system agreements. The commodity list will direct you to the Corporate Purchasing Manager for a specific commodity.
Why can't I order from the supplier I want? I know I can get better pricing on my orders.
Contracts are competitively negotiated based on total University volume to get the deepest discount and the best overall value. It's true that on an individual basis you may obtain a better price on a particular item, but "cherry picking" erodes the power of our volume leverage. We ask our users to honor the contracts and provide our staff with information regarding price or service that will help us negotiate a better contract when it is bid again.
Can I use a purchase order to pay a University employee for consulting services outside of that employee's normal responsibility?
No. Federal tax laws require that an employer withhold all appropriate federal and state income and social security taxes for payments to their employees. Purchase orders for contractors and consultants can only be established when the service provider satisfies the IRS's definition of an independent contractor. An individual cannot qualify as an independent contractor for an organization that employs him or her. There are significant financial penalties for an organization that does not comply with these federal guidelines.
Why does Corporate Purchasing require so much insurance for small jobs or work not on our properties?
The University's Office of Risk Management and Office of Counsel set insurance requirements. Those limits are set to protect the financial assets of the University from any potential harmful actions of a service provider. The financial risk the actions of a supplier may cause the University could be significant, regardless of the price of their service. The Office of Risk Management must approve any reduction in the required insurance amounts for a specific task or supplier.
How can I check on the status of an invoice?
Call Accounts Payable at 585-275-3483.
How do I apply for on-line ordering? (Suppliers: VWR, OfficeMax, Airgas, Oser Press, Moore Wallace, Owens and Minor)
VWR - lab supplies - Contact Mark Eshleman 800-947-4270 x4237 for training
OfficeMax - office supplies - Contact Stephanie Nurse 2891-4973 for training
Airgas - cylinder gases - Contact John Hall 436-7780 x12 for training
Oser Press - stationery, business cards, notepads - Contact Stan Phillips 442-5621 x214 for training
Moore Wallace - forms and labels - Contact Joe Cassara at 249-7709 for training
Owens and Minor- medical supplies - Contact Karrey Pecore 352-7060 for training
To register for on line ordering, refer to http://www.urmc.rochester.edu/purchasing. Select “How to Purchase”, then select Supplier On Line Ordering (SOLO).
What information do I need when calling the customer service line to obtain the status of my requisition?
To assist our customer service staff in determining the status of your requisition, please provide as much of the following information as possible:
| Requisition Number | |
| Vendor Name | |
| Item Description | |
| Total Dollars | |
| Account Number | |
| Purchase Order number (if you are amending the order) |