Damages/Claims/Warranty

Return of Merchandise

When to Use It

  • When received equipment or supplies are different from what was ordered.
  • When received equipment or supplies are damaged.
  • When existing equipment must be returned for repairs.
  • When there is a manufacturer's recall of equipment or supplies but only as directed by the Buyer.

When Not to Use It

When equipment or supplies fail to operate satisfactorily or are unusable.

How to

If you are returning merchandise that was not what was ordered or merchandise that is damaged, immediately call Accounts Payable to request a stop payment on that Purchase Order and call the Buyer whose name appears on the Purchase Order.

Call the vendor to obtain a Return Goods Authorization Number, or ask the Buyer associated with the original purchase to obtain the number for you.

Complete a Requisition #312 to cover any associated shipping charges. If required, the Buyer will issue a Purchase Order for the shipping charges, and will return a copy of the Purchase Order when the process is complete.

SMH/Medical Center Returns

Complete the Materials Return Form, SMH-303 (see instructions on form). Complete a Requisition #312 to cover any associated shipping charges. If required, the Buyer will issue a Purchase Order for the shipping charges. The Buyer will return a copy of the Purchase Order when the process is complete.

Be sure to write in the Return Goods Authorization Number and an explanation of why the goods are being returned. If you are returning equipment for warranty repair, include the original Purchase Order Number in the space labeled "Purchase Order number."

Send the equipment or supplies, the Materials Return Form, SMH-303 (plies 1 and 2 to Receiving with items; ply 3—retain for your files), and the Requisition 312 to the Receiving department which is located at the Medical Center in the S&A Building at 575 Elmwood Avenue (x5-2022). The receiving department will arrange the return by UPS or common carrier and will further process all paper work through Corporate Purchasing.

Notes

The Buyer associated originally with the purchase will assist you in understanding how to return merchandise and resolving any merchandise return problems.

12/17/04