Our Commitment to Quality, Safety, and Service—And Your Right to Know

As a Medical Center, no work is more important to us than earning the trust of our patients, their families, and the providers who refer them to us. That’s why our number one priority remains providing a safe, high-quality, patient- and family-centered care experience that combines the best scientific evidence, expert clinical judgment, and truly compassionate care.

Because of this, we’re devoted to continual improvement. And, while we’re understandably enthused by several areas in which we’ve recently shown remarkable progress, we won’t be content until our patient experience is among the best in the country. In fact, our leaders and our URMC Board of Directors challenge us to constantly review our performance and see ourselves as we truly are. This is the key to understanding what we are doing well – and where we still need to do better.

To benchmark our progress, we collaborate with several organizations – the Joint Commission (JC), the Centers for Medicaid & Medicare Services, the New York State Department of Health, and others—to monitor and report on key clinical performance initiatives, medical outcomes, and patient satisfaction scores. In the interest of transparency and accountability, this website is our way of sharing a clear and honest report with you. We hope it helps you make informed decisions about your health care.