URMC »Quality & Safety » Ever Better

Rapid Response Team Intervenes Before Situations Warrant ‘Code Level’ Care

Over time, most caregivers develop a sort of sixth sense—a trained ability to notice subtle clues and anticipate when a patient might heading for a dangerous turn. And it’s Mark Ott’s job, as he heads up Strong Memorial’s Adult Rapid Response Team, to help staff hone that instinct.

8/1/2013 | 0 comments

Say Cheese! I’m Your Nurse

Sometimes, it’s the little things that make a big splash—like 5-1600’s decision a couple years back to begin hanging nurses’ snapshots in patients’ rooms.

7/29/2013 | 0 comments

Committee Taking Great Pains to Keep Patients Comfortable

Understanding, measuring, and managing pain can be slippery matters...but they're important to get a handle on. A team at Strong Memorial is taking a closer look at keeping patients comfortable, and the work finds a foothold with good communication.

7/2/2013 | 0 comments

Thumbs Up: Strong Memorial Recognized as Surgical Care Quality Leader

Excellus BlueCross BlueShield recently awarded Strong Memorial Hospital a Certificate of Excellence for achieving the overall highest performance in complying with the Surgical Care Improvement Project measures for 2012.

6/4/2013 | 0 comments

Job-Specific ICARE Behaviors Crystallize

We continue our zealous work delivering the “ICARE experience” to patients, families and each other.

In fact, over the past several months, we’ve taken significant steps, meeting with distinct job families (e.g., providers, ambulatory patient representatives, nurses, pharmacy techs) and carefully voting on sets of concrete, job-specific behaviors that, done consistently, will deliver an exceptional experience not only to our patients and families but to employees, as well.

10/2/2012 | 0 comments