Quality, Safety, & Service

July 2011

New 'Global' Behaviors for Living Out Patient- and Family-Centered Care

Anyone who’s had a loved one in the hospital knows that seemingly small behaviors — like caregivers introducing themselves, smiling, and making eye contact — have the power to transform an entire experience. Appreciating that such simple behavior can have tremendous impact, as an institution we’re putting new emphasis around living out our ICARE values of integrity, compassion, accountability, respect and excellence.

7/14/2011 | 0 comments

About the Blog

Striving to be Ever Better

We refuse to settle.

As a medical center, no work is more important to us than earning the trust of our patients, their families, and the providers who refer them to us. Here, we chronicle our relentless pursuit of improvement: safer medicine, higher-quality care, and the best possible experience.

Ever Better is always on the lookout for story possibilities. Please send your improvement, safety, and quality-related suggestions to Kate Krueger or Jennifer Fortin, and we'll be happy to consider them.


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