Quality, Safety, & Service

October 2012

Job-Specific ICARE Behaviors Crystallize

We continue our zealous work delivering the “ICARE experience” to patients, families and each other.

In fact, over the past several months, we’ve taken significant steps, meeting with distinct job families (e.g., providers, ambulatory patient representatives, nurses, pharmacy techs) and carefully voting on sets of concrete, job-specific behaviors that, done consistently, will deliver an exceptional experience not only to our patients and families but to employees, as well.

10/2/2012 | 0 comments

Infection Prevention, Environmental Services Team Up to Expand ‘Cleaning Grid'

Lather well. Sing Happy Birthday twice. Don’t forget to wash beneath nails and between fingers.

After years of health care workers maintaining a hyper-focus on clean hands, the pendulum is starting to swing in another direction: Renewed national concern around environmental cleanliness.

10/1/2012 | 0 comments

About the Blog

Striving to be Ever Better

We refuse to settle.

As a medical center, no work is more important to us than earning the trust of our patients, their families, and the providers who refer them to us. Here, we chronicle our relentless pursuit of improvement: safer medicine, higher-quality care, and the best possible experience.

Ever Better is always on the lookout for story possibilities. Please send your improvement, safety, and quality-related suggestions to Kate Krueger or Jennifer Fortin, and we'll be happy to consider them.


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