Web Rounds FAQ

Q: Is CME Credit available for Web Rounds?
A: Yes! We are now piloting a version of Web Rounds with CME credit. The pilot is available for FREE, however the audience is limited to comply with the current federal Stark regulations. To participate in the pilot, please contact Meg Barrus at (585) 784-7865 or via email at Meg_Barrus@URMC.Rochester.edu. There will be a charge for Web Rounds CME when we complete the pilot, however we are trying to keep that reasonable. We appreciate your comments on this and other aspects of the program.
Q: What are the system requirements for viewing Web Rounds?
  • Microsoft Windows 2000, Windows XP, Windows 2003, Windows Vista, or Macintosh OS X,
  • Display resolution of 800 x 600 pixels or greater
  • Windows-compatible sound card
  • Microsoft Internet Explorer 6.0 SP1 or newer, or Firefox 3.0+
  • Windows Media Player 9.0
  • Broadband Internet connection (256 Kbps & above)
Q: Can Web Rounds be viewed on the Mac?
A: In order to view Web Rounds from a Mac, Windows Media Player (version 9) must be installed and one of the following browsers must be available: IE, Safari, or Firefox.
Q: Flip4Mac plug-in for QuickTime causes Mediasite presentations not to work.
A: Installing the Flip4Mac Windows Media component for QuickTime on the Mac OS prevents Mediasite presentations from working in the Firefox, Netscape and Safari browsers. In order to resolve this issue, when installing the Flip4Mac software, select the "do not install the plug-in" option. If the plug-in is already installed, it can be disabled in the Flip4Mac system preferences.
Q: I don't remember my username and password.
A: Your username is the email address that you signed up with. Your password is something unique which you have chosen. If you participate in both the CME accredited and non-accreditated Web Rounds, you may have 2 different passwords. If you cannot remember them, please call Meg Barrus at (585) 784-7865 or email her at Meg_Barrus@URMC.Rochester.edu and ask her to have your password reset.
Q: The Media Site page appears, but the screens are blank and/or the video /audio does not play.
A: Firewall Issue: If you are accessing Web Rounds from a hospital-based computer, the firewalls in your hospital IT system may be blocking your access to this program. We have advised your IT departments about this in advance, so they can make appropriate adjustments to your firewall. Please check with your IT department first. If there is still an issue either the end user or the IT department can contact URMC at webroundsfeedback@urmc.rochester.edu
A: Pop-up Blockers: If you're using pop-up blocker, configure it to allow site pop-ups. If you aren't sure how to do this, contact your IT department. After you have made this change, you may need to click on "View" and then select "Refresh" from your browser's toolbar.
A: Log-in Prior to Presentation Start Time: Links are available to presentations a few days before they are recorded; however, these links will not produce any video or slides until the presentation is actually recorded. Double check to see that you are logging into the presentation either at or after the scheduled recording time. Please note that occasionally, there is a delay in the start time.
Q: Why don't I see any video in the video window?
A: You may not have the current version of Windows Media Player installed.
Q: What should I do if I don't have the correct version of Windows Media Player?
A: To install the latest version of Windows Media Player, go to the Windows Media download site.
Q: The presentation started in the middle and I can't go back to the beginning.
A: If you log into a presentation during the live broadcast, you will only be able to view where the speaker is in the actual presentation. You will be able to go back and view any portions you missed only after the live broadcast has concluded.
A: If you log into a presentation after the completion of a broadcast, you can move backwards and forwards within the content.

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