Remote Access Portal
Remote Access Updates
Old Connection Method
If you connect to URMC through an icon that looks like this, then you have until August 15 to upgrade to a new connection method. It will take you less than two minutes and the result will be a more a more streamlined, stable connection to URMC.
New Connection Method
For URMC Faculty and Staff
- Click on "Install VPN" in the left hand column
- Enter your user name/password (what you use to access URMC email)
- Click the link Cisco VPN Client for Windows v5.0.07 and the new connection method will install on your computer within two minutes
- Look for this new icon on your desktop and click to establish a secure connection to URMC
- It's that simple!
For Community Providers
- Bookmark this page, as this will be your access point anytime you want to establish a URMC secure connection
- Click on "Community Providers" in the left hand column and login using your Network Account
- It's that simple!
If you have questions or concerns, or want some support, help is available 24x7 by calling the ISD Help Desk at 275-3200.
Get Help
Help is available 24/7
ISD Client Access Services is available to support remote access concerns around the clock.
Email:
helpdesk_isd@urmc.rochester.edu
Phone:
(585) 275-3200
Install Citrix Client:
If you are experiencing difficulty with Citrix, the client can be manually installed from these links:
