Help and Technical Support Pages

The following pages provide technical support tips and answer many of our student's frequently asked questions regarding the MACH 2010 program. If you have a concern which is not addressed below, would like a more tailored response, or need step-by-step guidance please feel free to contact MACH 2010 technical support.

The menu below (and on the navigation bar on the left of the support pages) can be used to focus in on the topic area which is of interest to you. Alternately you may browse a complete listing of past and present questions and answers.

• All FAQs
• Course Questions
• Conference Questions
• Software Questions
• Learning about the Internet
• CEU / CME Credits

How to Report a Problem:

Before contacting us please take a moment to assess the problem you encountered. The more accurately you are able to describe the problem the more rapidly we will be able to fix it. Here are some basic pieces of information which you should attempt to collect before contacting us:

- Where did the problem occur? (web address, document name, ...)
- What were you doing (or trying to do) when the problem occurred?
- Have you successfully accomplished this task before?
- Did any error messages appear? (please make a note of these if possible)
- Is there an IT/webmaster/technical supervisor at your agency? and, if necessary, how may we contact them?

There are three ways you may contact MACH 2010 technical support; telephone, e-mail, or fax. As our technical support staff has other duties e-mail is our preferred means of communication.

Email:	adam_rains@urmc.rochester.edu
Phone:	(585) 275-3705
Fax:	(585) 756-7656