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Resident and Fellow Policy Manual

Telephone and Paging Services:

The Medical Center maintains an internal dialing system for internal calls.  The University directory provides the five-digit extension, which can be dialed directly.  Calls to outside numbers will require dialing 9 to access an outside line. 

Authorization codes will be issued by each program for placing business-related long distance telephone calls within the hospital.

  • General pages are placed by calling extension x52222 internally.  When calling from outside the hospital the page operator can be reached at 275-2222.   These pages are issued via beeper or overhead.
  • Stat pages are placed by calling 5-7828 (5-STAT).  Stat pages are issued overhead preceded by five tones with the location given at the end.
  • Blue 100 pages are also paged by calling 5-7828 (5-STAT) or some units also have emergency alarms which are connected directly to the Communications Center.  A Blue 100 page is preceded by 5 tones and a location is given at the end.

Automated pages can be placed through the SMARTPAGE system.  

To execute a SMARTPAGE:

  • Dial x51616 if inside the hospital, or dial 275-1616 if outside the hospital
  • The system will prompt:  “Follow prompts; enter ID to page and press #”
  • The system will prompt:  “Please dial the call back number, then press #”
  • The system states: “XXX will now be paged”

To change status or retrieve messages:

  • Dial x52665 or 275-2665
  • The system will prompt:  "Please enter your ID number and press #"
  • The system announces present status and prompts: “Please enter new status or press # to keep present status and review messages”
  • To change status, dial new status number then hang up, or stay on to review messages

            Status codes include:

  1. available on pager
  2. unavailable, leave a call-back number
  3. being covered by another pager (ID number)
  4. reachable at (phone number)
  5. available for overhead paging
  6. on vacation; unavailable until (date and time)
  7. traveling; available on pager; outside hospital

To access Communications Center web paging:

  • Go to SMH Intranet Home Page
  • Click on Web Paging under Resources/Sites
  • Click on Directory tab
  • Enter the Last Name only in the search box and click on Search button (use advanced search feature to search by First Name, Department or PIC number)
  • Check the box next to the person’s name that you want to page
  • Click on Message button
  • Check Status of pager
  • Enter text messages for Alpha pagers or numeric messages only for Digital pagers
  • Click on Page button to send page