Aiming to be the Best of the Best

Mark Keroack, M.D., M.P.H.

What do the highest performing academic medical centers have in common? What are the secrets to success within institutions that consistently outperform their competitors in patient safety, quality, and service? How can URMC become one of those?

A presentation by University HealthSystem Consortium (UHC) Vice President and Director of Clinical Practice Mark A. Keroack, M.D., M.P.H., on Jan. 26 helps to answer some of these questions. Click here to watch the taped presentation and accompanying powerpoint slides by Keroack on Organizational Factors Associated with High Performance in Quality and Safety.

You can also read the text of the UHC study (published in Academic Medicine in 2007 - PDF), or, click here for additional background information on Dr. Keroack.

Dr. Keroack visited URMC as part of our Strong Commitment initiative to promote excellence in patient service, safety and quality – our No. 1 strategic plan goal.