Billing & Insurance During your stay at Strong Memorial Hospital you may have received care from various medical service providers. The cost of care from specialists is not included in the hospital bill. Depending on the care you received, you may receive separate bills from each of your health care providers in addition to your hospital bill. The amount of your out-of-pocket expenses will vary for each patient depending on his or her insurance plans. Please click here for more information on insurance. If you have any billing questions please call Patient Services directly at (585) 758-7650. If you are calling from outside the Rochester, NY area you may call 1-888-925-4301. Someone will be available to answer your call during business hours, Mon – Fri from 8am to 5pm. Additional Resources For your convenience we offer resources to help you manage, pay and understand your hospital bill. Please use any of the links to the left, below Billing & Insurance, for more information regarding your hospital bill.