Patients & Families

Charity Care

General Information

Strong Memorial Hospital will attend to the needs of those who are financially disadvantaged and act with integrity in all endeavors—treating all patients with dignity, respect, and compassion.

This financial assistance policy was created to establish fair, flexible, and equitable payment arrangements, when needed, without placing an undue burden on patients/guarantors.

Strong Memorial Hospital can provide Financial Counseling and Financial Case Management. This program assists patients and families in their efforts to secure insurance for outpatient, inpatient, and aftercare services. The program is staffed by experts in insurance verification, Medicaid assistance, community outreach, and liaison to commercial and public insurance entities.

Discounts may be available for a broad range of services for eligible patients at or below 400% of the federal poverty level. Eligible patients at or below 200% of the poverty level are eligible for 100% charity assistance for such services.

Charity Care Guidelines

Charity Care applications can be evaluated before you have an appointment, when you come to the hospital to get care, when the bill comes in the mail, or afterwards. Approvals are made either on an account-by-account basis or for a specific period of time.

Charity Care applicants may be screened for Medicaid eligibility either by a Strong Memorial Hospital Patient Financial Counselor or our Charity Care Officer(s). Applications must be completed and submitted with wage/income statements for the past 90 days, the previous year’s income tax return, and a copy of the Medicaid denial if applicable.

Patient eligibility for Charity Care is determined primarily for patients based on income and family size guidelines as determined by Federal Poverty Guidelines published by the Department of Health and Human Services. The amount of the Charity Care discount varies based on the income and size of the family. Certain additional restrictions apply.

Frequently Asked Questions

For more information about the Charity Care program, please read our frequently asked questions.

SMH Phone Number

Apply for Charity Care

To apply for Charity Care, please fill out an application and send it to:

Strong Memorial Hospital
601 Elmwood Ave., Box 888
Rochester, NY 14642

Download an application

Descargar una aplicación en español

Contact Us

To contact a Charity Care Officer, call 585-784-8889 or toll-free at 1-800-257-7049.