Patients & Families

Financial Assistance

General Information

Strong Memorial Hospital will attend to the needs of those who are financially disadvantaged and act with integrity in all endeavors—treating all patients with dignity, respect, and compassion.

This financial assistance policy was created to establish fair, flexible, and equitable payment arrangements, when needed, without placing an undue burden on patients/guarantors.

Strong Memorial Hospital can provide Financial Counseling and Financial Case Management. This program assists patients and families in their efforts to secure insurance for outpatient, inpatient, and aftercare services. The program is staffed by experts in insurance verification, Medicaid assistance, community outreach, and liaison to commercial and public insurance entities.

Discounts may be available for a broad range of services for eligible patients at or below 400% of the federal poverty level. Eligible patients at or below 200% of the poverty level are eligible for 100% charity assistance for such services.

Financial Assistance Guidelines

Financial Assistance applications can be evaluated before you have an appointment, when you come to the hospital to get care, when the bill comes in the mail, or afterwards. Approvals are made either on an account-by-account basis or for a specific period of time.

Financial Assitance applicants may be screened for Medicaid eligibility either by a Strong Memorial Hospital Patient Financial Counselor or our Financial Assistance Officer(s). Applications must be completed and submitted with wage/income statements for the past 90 days and a copy of the Medicaid denial if applicable.  While not required, the previous year's income tax return may also be submitted.

Patient eligibility for Financial Assistance is determined primarily for patients based on income and family size guidelines as determined by Federal Poverty Guidelines published by the Department of Health and Human Services. The amount of the Financial Assistance discount varies based on the income and size of the family. Certain additional restrictions apply.

Frequently Asked Questions

For more information about the Financial Assistance program, please read our frequently asked questions.

SMH Phone Number

Apply for Financial Assistance

To apply for Financial Assistance, please fill out an application and send it to:

Strong Memorial Hospital
601 Elmwood Ave., Box 888
Rochester, NY 14642

Download an application

Descargar una aplicación en español

Contact Us

To contact a Financial Assistance Officer, call 585-784-8889 or toll-free at 1-800-257-7049.