Golisano Children's Hospital / Children's Heart Center / Contact/Appointment Information

Contact/Appointment Information

Phone Calls/Hours

Phone Hours: Monday - Friday, 8:00 a.m. - 4:30 p.m.
Phone: (585) 275-6108
Fax: (585) 442-0104

Routine, non-urgent phone calls will normally be returned within one or two working days. We will make every effort to return urgent phone calls promptly. However, if you are faced with a potentially life threatening situation, don't wait. Call 911 or go to your nearest emergency room.

Emergencies

For life threatening problems, call 911 or go to the nearest emergency room.

Appointment Scheduling/Cancellations

We see patients by appointment only. You can schedule an appointment by calling during office hours. When scheduling an appointment, please:

Be specific about the reason for coming in so that we may schedule adequate time
Have the name and phone number of the physician referring you
Have your insurance card available
Have your physician referral number available if your insurance plan requires you to have one
Tell us of any special needs you or your child may have (such as an interpreter)

If you need to cancel your child's appointment for any reason, please call at least 24 hours prior to your appointment. That will allow us to offer the appointment to a child from our waiting list.

We provide a walk-in service for ECGs (EKGs)

This service is provided Monday - Friday, 8:30 a.m. - 4:00 p.m.
You MUST bring with you a written prescription from your physician.
You MUST be 18 years old OR younger.

Fetal Echo Consult appointments

Please call our Fetal Echocardiography scheduling office at (585) 275-0962. Specific questions about the pregnancy, as well as information about the obstetrician and pediatrician, will be asked. When scheduling the appointment, please:

Be specific about the reason for coming in so that we may schedule adequate time
Have the name and phone number of the physician referring you
Have your insurance card available
Have your physician referral number available if your insurance plan requires you to have one
Tell us of any special needs you may have (such as an interpreter)

A fetal echo consult can be expected to take between 45 minutes and 1½ hours.

What to Bring to Your First Appointment

Prior to your first appointment, you'll need to make arrangements to have your child's medical history information sent to our office, including any recent reports, x-rays, or other test results pertinent to his or her medical condition. If they can't be transferred to us directly from your child's physician in time for your child's appointment, you can hand-carry them.

For all appointments, please bring:

A list of your child's current medications (with dosages), including any over-the-counter medications or supplements he or she has taken in the past six months
Your current insurance card

Getting Here/Registration/Your Visit

We're easy to get to. The Children's Heart Center is located on the first floor of the Ambulatory Care Building, room 1.0349. Take the first corridor to the left as you enter the main lobby of Strong Memorial Hospital from the parking garage. See our:

Your cooperation in arriving on time for your child's appointment helps us stay on schedule. First time patients should arrive 30 minutes early to allow for parking and registration.

Diagnostic testing such as a chest x-ray, electrocardiogram (ECG or EKG), exercise stress testing, or echocardiography may take place during your child's first visit. Teenagers and children should wear comfortable clothing and sneakers. If you have young children you may want to bring special toys or activities to help keep him or her occupied during their visit.

The visit and testing may take up to 2 to 3 hours depending upon the type of diagnostic testing needed.

Prescription/Medication Refills

Before coming to your child's appointment, please check to see what prescription refills he or she may need so we can provide them at the time of your visit.

Between appointments call (or have your pharmacist call) during regular office hours for routine refills.

Because many prescriptions (controlled substances) can't be refilled over the phone, please make sure you always have enough medication for nights, weekends and holidays.

Procedure Scheduling

When you schedule your appointment for a procedure, you will receive preparation instructions as well as the location and date of the procedure. The day prior to your appointment you will receive a reminder call with instructions.

Medical Records

Your child's medical records are strictly confidential and cannot be disclosed to anyone without a parent or guardian's written permission. The parent or guardian must sign a special written consent form to authorize the release of this confidential information from Golisano Children's Hospital.

Billing

Payment/co-payment is due at the time of your visit. We accept cash, personal checks, or credit cards. We also accept most types of insurance, including Blue Choice, Preferred care, Aetna, as well as Medicaid.

We will complete the necessary forms and bill the insurance company for you. Please be aware that you will receive a bill for any balance or non-covered service.

Contact your insurance provider directly to learn the specifics of your coverage at Golisano Children's Hospital.

Our staff will be happy to assist you with any billing questions.

Insurance Updates

Notify our office if you change to a different primary care or referring provider.
Notify our office if your insurance coverage changes and provide us the new information printed on your insurance card.

Children's Heart Center at URMC