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Visiting the PICU

Stop At The Receptionist’s Desk

Visiting Hours

  • Parents and legal guardians are welcome 24 hours a day, 7 days a week.
  • For others, general visiting hours are
    11:00 a.m.-8:00 p.m.

Before You Visit

We will ask parents for a list of adults who are allowed to visit, and their names will be put on a visitors list. When parents are not at the hospital, only those on the list will be permitted to visit the child.

Only 4 people may be at the child’s bedside at any time. This is because space is limited, and because it’s important to limit noise and other stimulation for our patients. At any time, nurses may limit the number of people in the room for the patient’s safety or for medical necessity.

Siblings are welcome to visit the PICU during visiting hours, as long as they don’t have colds, fever or other illnesses. Children under the age of 5 years old are permitted to visit only if they are siblings of the patient. Their immunization records may be faxed to the unit (fax number: 585-273-1249) before they can visit. This is to protect our patients, who are often vulnerable to infection, as well as to protect the children coming to visit.

When You Visit

Wash Your Hands

We ask that everyone wash their hands when entering and leaving the patient’s room. Hand washing is the single most important factor to prevent infection.

Stop at the Reception Desk

All parents and visitors are asked to stop at the reception desk at every visit and tell the secretary which patient you are seeing. Before visitors may go in to see the patient, the secretary will contact the patient’s nurse to make sure there are no procedures occurring in the room.

Visitors Will be Screened for Illnesses

The secretary/nurse will screen all visitors for colds and other illnesses. Because sick children are so vulnerable, it is very important that anyone who has a cold, fever or diarrhea not visit the unit. A parent who has a cold might be able to visit, but will be required to wear a mask.

Additional Guidelines

Balloons Outside Patient RoomsCell Phones

Cell phones are permitted in patient rooms. Please keep phones on vibrate so that they don’t disturb the patient.

Food and Drinks in Patient's Room

If the patient is able to eat in their room, parents can eat in the room, too. If patients are unable to eat in the room, family members are asked to eat in the PICU/PCCC family waiting room. A small plastic bin is provided to store dry foods only in the patient’s room. Items may be refrigerated; please see your nurse for stickers with your child’s name to label and date your items before putting them in the refrigerator.

Parents and guardians may have covered drinks in the patient’s room if the patient is allowed to drink as well. If the child is not able to eat or drink, it is not appropriate to have a child see or smell food or drink.


For safety reasons, latex balloons are not permitted in the hospital. Mylar balloons may be taped to the outside of the patient’s door. Staff need to be able to access your child in the event of an emergency, so balloons are never allowed in patient rooms.

Live Plants and Flowers

For infection control purposes, live plants and flowers are not permitted in patient rooms.