Skip to main content
Explore URMC

Golisano Children's Hospital Logo


Concierge Connection

Golisano Children’s Hospital partners with Jewish Family Service of Rochester (JFS) to provide a concierge service to our patients and family members. The “Concierge Connection” assists and connects patients and families with services within our hospital and the Greater Rochester area.  Our goal is to reduce stress and ease the burden on parents so that they may focus on their hospitalized child. Stop by when visiting or contact the Concierge Connection in advance of your hospital stay.   

Concierge Services

The service has information on a robust array of resources including, but not limited to:

  • Accommodations
  • Transportation (bus, taxi, shuttles, rental cars, airport information, etc.)
  • Restaurants (including those with delivery service to the hospital)
  • Shopping
  • Gift Wrapping
  • Hospital Resources
  • Referrals to community events and services for the entire family during your stay

Contact Us

We are located on the 4th floor of the Children’s Hospital in room 4-2412 (across from the red elevators)

Phone: (585) 276 - 6288


Hours: Monday - Friday 9:00 a.m. to 3 p.m. (Any other time, please leave a message and we will return your call as soon as possible.)

Patients will also be able to email the Concierge Connection through the Get Well Network System which is located at each of our PICU, PCCC and General Care beds or in the NICU family lounge.

Jewish Family Service of Rochester

Concierge Connection is a program of Jewish Family Service of Rochester (JFS) For more than 90 years JFS has helped our community with programs and services that ease the way during difficult life transitions and challenges.  If you are interested in becoming a Concierge Connection Volunteer please call Wendy Strauss, L.M.S.W. at (585) 461-0110.