Critical Incidents At times, companies may face situations that have the potential to significantly impact employees and the work force. A critical incident is any event that is unexpected, acute, stressful, and exceeds the normal coping capacities of individuals. Strong EAP offers an immediate, highly sophisticated response to critical incidents. Services are designed to help normal people who are experiencing normal reactions following a highly abnormal event. The goal of Strong EAP is to enhance and support the resilience of the organization and its employees and to facilitate return to work and productivity. The most important and helpful intervention for employees is a supportive and responsive work environment and organization. Strong EAP interventions are designed to enhance and facilitate this support. The majority of employees recover and return to a productive and healthy level of functioning both at home and at work.