URMC / Employee Assistance Program / News & Events / UR Medicine EAP Blog / July 2017 July 2017 Oops! When You Make a Big Mistake at Work Everyone makes mistakes at work, but do you know how to manage these mini crises when they occur? The first rule is to remain calm and assess the true impact. Enhancing Coworker Relationships with Emotional Intelligence Emotional intelligence (EI) is your ability to be aware of your emotions, accurately perceive emotions in others, decide how to use this information, and act in ways that produce successful workplace relationships.