Design a Conflict Resolution Strategy
Meet with your team to develop a conflict resolution strategy. Doing so will help you experience fewer, less intense, and more easily resolved conflicts. Most businesses are advised to establish these intervention strategies as part of their standard business systems, so there is no reason for you not to create one, too. Figuratively, this is an "in-case-of-emergency-break-glass" strategy, but here’s the point: You’re going to have conflicts.
Predesigning a strategy allows you to have (1) faster implementation when needed; (2) an agreed-upon approach, where outcomes are more acceptable to team members; and (3) improved awareness to seek cooperation early in order to avoid conflicts entirely.
How to develop a strategy: Ask the EAP for guidance, or include it in a facilitative role as part of your conflict resolution strategy.
Keith Stein |