Every healthcare provider visit or medicine treatment presents you with choices and
responsibilities. Sometimes the right choice isn’t so clear.
Here are common problems you may run into as a healthcare consumer, with tips for
The treatment your healthcare provider prescribed isn’t working. Maybe it’s the wrong treatment for you. Or maybe you’re taking the right treatment
in the wrong way. In any case, your healthcare provider needs to know. Ask him or
her to explain the treatment directions, or to suggest any available treatment alternatives.
The side effects seem worse than the cure. Are you worried about the impact of medicine side effects on your health or well-being?
Are you cutting back on your prescription because of side effects? Again, let your
healthcare provider know. Perhaps there’s a different pill you can take that’s just
as effective without side effects. Or maybe the dosage can be changed.
The hospital bill looks wrong. Do the dates of service look wrong? Have you been charged twice for the same procedure,
or for a service or supply item that you never received? By checking your hospital
bill, you have an opportunity to fix any errors and perhaps trim your out-of-pocket
costs. If you feel your insurance plan has made a mistake by denying coverage, call
the company. If a hospital charge seems out of line, ask your health plan to look
You’re considering a “miracle” treatment. The Internet is full of products that sound too good to be true, and are. Even TV
ads aren’t always to be trusted. Talk with your healthcare provider before buying.
You’re not satisfied with your healthcare provider. If you don’t believe your healthcare provider knows enough about your condition,
consider looking for another healthcare provider. You deserve a healthcare provider who
explains things in a language you understand, listens and encourages questions, and
supports you in managing your condition.
A recommended treatment makes you uneasy. Don’t rush into important health decisions. Ask: Why do I need this surgery? Are
there any alternatives to this treatment? What are the risks and benefits? Get a second
opinion, if necessary.
You feel out of control in your care. Feeling out of control often has to do with a lack of knowledge. To learn more about
your condition and how to self-manage it, contact a respected nonprofit group, such
as the American Cancer Society or the American Heart Association, to ask for information.
Go to respected online sites. Ask your healthcare provider for brochures.
You know you should quit smoking, eat better, exercise, but it’s just not happening. Do you need more support in making lifestyle changes? Talk with your healthcare provider.
Also many employers now offer worksite health-promotion programs. Family members and
friends can offer support, as well as people going through the same challenges you
are. Look into online programs or support groups.
Keep in mind that the ability to ask for help in sticking with your healthcare provider’s
advice is important as a wise healthcare consumer.