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Our Facilities

Emergency Department

Emergency? Call 911 or your local ambulance service.

Highland Hospital’s Wolk Emergency Department provides high-quality emergency medical care to Rochester and surrounding regions. The 26-bed unit was recently expanded and renovated.

Special Features

  • Six rooms are specially designed for geriatric patients to increase their comfort and reduce their risk of falling or developing delirium. They feature thicker mattresses, comfortable reclining chairs, hand rails, and easy-to-read clocks and calendars. Watch a video about our expertise in emergency geriatric care.

  • Private patient rooms with curtains or floor-to-ceiling sliding glass doors for comfort and privacy. Patient rooms are equipped with televisions.

  • Centralized nursing stations allow for maximum visibility of patients, plus improved efficiency and traffic flow for staff

  • A new information system that enables bedside registration and electronic patient tracking and documentation, so staff know the status of each patient at a glance

  • A negative-pressure isolation room to prevent cross-contamination of illnesses

  • State-of-the-art diagnostic and treatment equipment, including cardiac monitors.

  • OB/GYN rooms that meet the care and privacy needs of women experiencing a gynecological emergency

  • An external decontamination area near the ambulance entrance that can provide care and safety for patients exposed to toxins or biohazards

  • A Rapid Medical Evaluation process to ensure a more efficient flow of cases through the ED, reducing everyone’s wait time overall. Our patient data confirms that this approach has reduced patients’ length of stay and improved patient satisfaction.  

  • A multidisciplinary Stroke Team is prepared to mobilize at a moment’s notice to save lives and protect patients from preventable harm. Highland Hospital is a New York State designated Stroke Center of Excellence, and recipient of the 2010 American Heart Association/American Stroke Association’s Get With The Guidelines® Stroke Gold Plus Performance Achievement Award for consistent adherence to recommended protocols for stroke patients.