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URMC / Highland Hospital / Medical Professionals / Physician News / February 2017 / eRecord 2.0 Continues our Digital Transformation

eRecord 2.0 Continues our Digital Transformation

Highland Hospital will take the next step in its digital transformation with the introduction of the Electronic Patient Access and Revenue Cycle (ePARC) applications in May. The initial introduction of the eRecord Electronic Health Record (EHR) five years ago was a watershed moment. It replaced paper patient files and charts, modernizing the way we record and manage patient records. The May 1 ePARC launch will replace many of the non-clinical hospital and office systems, and will impact employee workflow at the hospital.

ePARC packages integrated software to manage patient registration, scheduling, billing, and communication. ePARC lays much of the technologic framework to reimagine and enhance the URMC healthcare delivery, eRecord 2.0. 

Starting in May, electronic information about patients will be entered in eRecord, allowing for up-to-the-minute and accurate information on patients from the moment they step through the door to when a bill is sent. In October, additional systems will go live, including a new Imaging Sciences application, as well as professional billing modules. Strong Hospital will also go live with the same ePARC applications in October, further aligning the electronic systems across the URMC enterprise.

Joseph A. Nicholas, M.D., M.P.H., who is one of several Highland clinicians involved in the planning and preparation, says once these upgrades are fully in place, patients will experience a much simpler interaction with our clinical systems. “The ePARC modules will lay the groundwork for us to offer our patients the relationship they are seeking and convenience they are expecting, such as scheduling appointments online, electronically interacting with health teams, receiving a consolidated bill for all services, and making it easy to pay through MyChart,” said Nicholas. Ultimately, each department will be empowered to redesign its clinical and administrative approach to patient care with the use of these new tools. These redesigns will focus on improved patient experiences, employee satisfaction, patient safety, and efficiency.

This project will also streamline many of the most common and complicated workflows that affect Highland patients and employees. For example, notifications will be automatically triggered for Transport and Environmental Services, and clinicians will be able to see in real time if their patient is in their room or away for a test.

The first tangible example is already in place. Dr. Nicholas has been leading the pilot program of the charge capture component, where physicians capture professional charges at the time of service. “The pilot has been going really well. We are able to avoid entirely the paper billing card process, turning a previously cumbersome paper process into to something much faster and easier.”he said.


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