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October 2019

Joint Commission Completes Triennial Survey

Joint Commission Completes Triennial Survey

The Joint Commission completed its triennial unannounced survey of Highland in September. The six-person survey team included nurses, physicians, and a life safety engineer, who visited all inpatient and ambulatory sites: interviewing staff, providers, and patients, and focusing on the quality and safety of patient care at Highland.

Journey to High Reliability Continues at Highland

Journey to High Reliability Continues at Highland

Highland recently announced our commitment to achieving zero patient harm and becoming a High Reliability Organization (HRO). But what does High Reliability mean to us? High Reliability is getting things right each and every time by: building and sustaining a culture that places safety above all competing priorities and by preventing failure—in processes, policies, technology, and people. It also means reducing the probability that errors will occur by deploying: attention to detail, clear communications, and questioning attitudes.

Highland at Night: Reflections from Nocturnist Maria Kellermier, M.D.

Highland at Night: Reflections from Nocturnist Maria Kellermier, M.D.

Maria Kellermier, M.D., served as nocturnist at Highland for two years. She recently moved to evenings, and Manuel Enecilla, M.D., assumed the role. Dr. Kellermier received many accolades for her work. Youngrin Kim, M.D., Chief Hospitalist, who worked as nocturnist for 11 years, calls her "the personification of excellence.” He adds, “She has done an amazing job keeping Highland Hospital safe, teaching our residents, backing up our APPs, and supporting our nursing staff.” This is an interview with her about what caring for patients at Highland is like during the night.

Highland’s Tower Project Design Focuses on Safety, Comfort, and Efficiency

Highland’s Tower Project Design Focuses on Safety, Comfort, and Efficiency

Highland’s Southeast Tower Project is a modernization effort that will enable the hospital to provide private rooms for nearly all patients. The project will add four levels plus a mechanical penthouse to the hospital’s existing southeast wing. Final approvals are pending, with construction anticipated to begin in the spring of 2020. 

U.S. News Rates Highland a Best Regional Hospital

U.S. News Rates Highland a Best Regional Hospital

Highland has been named a Best Regional Hospital and ranked 25th among 220 New York hospitals in overall outcomes and third in the Rochester metro area according to U.S. News & World Report's 2019-20 rankings of America's Best Hospitals.

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