Patient Relations Coordinator Patient and Family Relations Highland Hospital offers you the special service of a Patient and Family Relations Department to help you with any non-medical questions or concerns you may have, such as: Concerns about care or any aspect of your hospitalization Questions about our policies Questions about Highland Hospital's services Questions about your Patient Bill of Rights, HIPAA Privacy, Health Care Proxy, or other advance directives Special needs for you or your family If you have suggestions for improving our services or if there is a situation you or your family would like to discuss, please feel free to contact us. Call: (585) 341-0677 Email: Patient and Family Relations Write: Patient and Family Relations Highland Hospital 1000 South Avenue, Box 107 Rochester, NY 14620 A survey asking you to evaluate your stay at Highland Hospital may be sent to you after your discharge. We would appreciate your completing and returning the survey. Your feedback is very important to us. This information helps us to continually assess and improve the services we provide our community.