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URMC / Institute for Innovative Education / Center for Experiential Learning (CEL) / Continuing Medical Education (CME) / Types of Activities / The Challenging Patient: Problem Solving for the Professional Care Giver

The Challenging Patient: Problem Solving for the Professional Care Giver


May 12, 2016


7:45am - 4:15pm


University of Rochester School of Nursing
Helen Wood Hall
255 Crittenden Blvd
Rochester, NY  14642

As health care providers, we are constantly interacting with others as we participate in patient care.  The process of interaction always involves a behavioral response from both the patient and the provider and in our work, we are sometimes challenged by those with behaviors that present obstacles for us to provide optimal care. The purpose of this conference is to provide the health care professional with a different perspective of managing behavioral challenges.  By examining these behaviors under a different lens, specifically utilizing assessment skills to understand the behavior, we can then tailor interventions to minimize the difficult behaviors and optimize the process of restoring health.  We will be discussing common behavioral challenges seen in patients such as withdrawal syndromes, cognitive disturbances seen in various dementing disorders and encephalopathy, as well as primary psychiatric disorders such as schizophrenia.  The goal of the conference is to expand the skills of the provider to feel more comfortable with managing challenging patients as well as enhance the provision of quality care to our patients.

At the conclusion of this activity, participants should be able to:

  • Compare and contrast dementia-related behaviors and delirium and describe specific management strategies for each
  • Outline the symptoms diagnostic of Somatoform Disorder and develop a behavioral plan to manage the patient presenting with these symptoms
  • Identify symptoms of burnout and utilize constructive coping methods
  • Recognize symptoms of clinical withdrawal syndromes (alcohol, opiates) in the hospitalized patient and institute clinical assessment tools
  • Assess a variety of community resources available for patients, ie., substance abuse treatment, mental health resources, case management services, and educate patients to them

This conference is sponsored by the Margaret D. Sovie Center for Advanced Practice and the Department of Psychiatry.

Please note that this is a "green" conference. Be prepared to take notes, bring a laptop or tablet on conference day to view conference materials, as there will not be a printed syllabus.

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Conference Materials


Please contact the Center for Experiential Learning 585-275-7666 with any questions or concerns or require assistance with online registration.

Registration Available Here!