URMC / Institute for Innovative Education / Libraries / Golisano Children's Hospital Family Resource Library / Ask A Librarian Ask A Librarian Send a Question Submit a question at any time. Questions are answered within 24 hours, Monday - Friday, 9:00 A.M. - 5:00 P.M. (excluding holidays) Request a Literature Search UR affiliates may request a literature search at any time. Send an Information Prescription Use the Information Prescription to request information from consumer friendly sources for your patients and their families. This service currently is limited to physicians, nurses, social workers and other members of the health care team. Send an Information Prescription at any time. Searches are completed within 1-2 business days.