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Institute for Innovative Education

iPad FAQ for SMD Students

Getting the iPad

When/Where do I get my iPad?

Students who matriculate into the MD curriculum are provided an iPad during orientation registration week. Specific details regarding iPads and pick up of iPads is communicated to students by the Offices of Medical Education prior to and during orientation registration week.
More information about obtaining your iPad.

What is the warranty for my iPad?

The iPad carries a one-year limited warranty from Apple. Information pertaining to this warranty can be accessed at the following site: You are also free to purchase an extended warranty, at your own expense through the Apple Care Protection Plan. Information about this plan can be obtained at the University's computer store.

What if I lose my iPad?

Unfortunately, we cannot replace lost iPads and you will need to purchase a replacement. For security reasons, be sure to contact the Computing Center Help Desk to have your email/data wiped.

The Computing Center Help Desk can be reached via email at: or by phone at: (585) 275-6865.

Using the iPad/Basic Support

How do I learn how to use my iPad?

A required iPad training session will occur on Thursday, August 11th @ 9:45. At this time, students will learn about their device with the assistance from Miner Library staff. Your personal Librarian can also answer questions and provide information on options for textbooks and useful medical apps.

How do I free up space on my iPad?

Here's a list of some space saving tips for your iPad.

How will iPads influence microscopes?

Microscopes will no longer be used in the curriculum. All slides will be digital and accessed through your iPad.

Who do I contact if something is wrong with my iPad?

Should you have a problem with your iPad, you will need to contact the Computing Center Help Desk @ Miner Library. They can be reached via email @ or by phone @ (585) 275-6865. More iPad support information can be accessed here:

Can my iPad be engraved?

Unfortunately, we cannot incorporate engravings into the ordering of student iPads at this time.

Can I still print course materials?

Yes. Students are free to print any course material at their own expense.

May I use my iPad for personal as well as School activities?

Yes. You are free to use your iPad for any legal activity. (You own it!)

Are there any calendars published by URMC School of Medicine and Dentistry? Can I subscribe to them on my iPad?

Yes. Course calendars for the University of Rochester School of Medicine and Dentistry are available electronically. There is a calendar specific to your class and an events calendar.

To subscribe to the calendars on your iPad, use these links:
For more information about the SMD Calendars, click here.

What is a NetID?

NetID is the University of Rochester's network resource access system. In order to use Learn(Blackboard), you will need to initialize your NetID. You can get more help with NetIDs here.

I think I know what my NetID and password are, is there someplace I can check?

Yes there is! We have set up a site for you to try out your NetID username and password to check whether you have initialized your NetID properly. Go to the NetID Test site to try it out.

Can I use my iPad to access eRecord?

No. For security reasons, Information Systems Division (ISD) does not support eRecord access on mobile devices.

Am I required to set up and use VPN?

Most resources are available without using the VPN. For years 2-4, VPN is required for access to some select resources. You can access more information regarding VPN usage at ISD's VPN support page (Note: URMC-SH (AD) login is required).


Can I upgrade my device when a new model comes out?

Unfortunately, the school cannot provide students with new models should they become available. However you are free to upgrade at your own expense. Before disposing of your device, you should seek assistance from the Computing Center Help Desk to erase/clear your data.

The Computing Center Help Desk can be reached via email at: or by phone at: (585) 275-6865.

Do I need to return my iPad after I graduate?

No. The iPad is yours to keep. However, unless you remain at URMC for your post-medical school training, you should seek assistance from the Computing Center Help Desk to erase/clear your data.

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